Brittany Franklin
Monroe
Overview
11
11
years of professional experience
Work History
Human Resources Director
West Monroe Guest House
11.2023 - Current
- Processed employee claims involving performance issues and harassment.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Answered employee inquiries regarding health benefits and 401k options.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Educated employees on company policy and kept employee handbook current.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Debt Advisor
Beyond Finance
09.2022 - 10.2023
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
- Conducted thorough investigations on debtor accounts to determine appropriate collection strategies.
- Achieved monthly performance targets consistently by employing proactive strategies in debt collection efforts.
- Streamlined debt collection processes, resulting in increased efficiency and effectiveness for the company.
- Collaborated with team members to develop innovative approaches to debt settlement and recovery.
- Maintained detailed records of client interactions, ensuring accurate documentation of all transactions and communications.
- Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
Consumer Debt Representative
Coast Professional, INC
02.2016 - 10.2022
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained high volume of calls and met demands of busy and productive group.
Sales Representative
Payless Shoe Source
12.2013 - 01.2016
- Drove team revenue totals by bringing in top sales numbers.
- Collaborated with team members to achieve monthly sales targets through consistent teamwork and communication.
- Increased customer satisfaction by providing personalized shoe recommendations and fitting assistance.
- Accurately handled cash, card and check transactions to balance computerized register.
- Contributed to the achievement of sales goals by actively engaging with customers on the sales floor.
- Provided accurate store information on pricing, sales and product features.
- Greeted and offered sales assistance to every customer upon entry into store.
- Advertised best-selling shoe products and trendy brands.
- Maintained a clean and organized sales floor, improving overall store appearance and shopper experience.
- Created attractive merchandise displays throughout store.
Education
Medical Certification - Medical Billing And Coding
Unitech Training Academy
01.2017
High School Diploma -
Wossman High School
05-2011
Skills
- HR policies implementation
- Call center experience
- Payroll processing
- Collections
- Debt settlement
- Team collaboration
- Clear communication
- Multitasking Abilities
- Analytical and critical thinking
- Documentation and recordkeeping
- Self motivation
- Work Planning and Prioritization
Timeline
Human Resources Director
West Monroe Guest House
11.2023 - Current
Debt Advisor
Beyond Finance
09.2022 - 10.2023
Consumer Debt Representative
Coast Professional, INC
02.2016 - 10.2022
Sales Representative
Payless Shoe Source
12.2013 - 01.2016
Medical Certification - Medical Billing And Coding
Unitech Training Academy
High School Diploma -
Wossman High School
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