Overview
Work History
Education
Skills
Timeline
Generic

Brittany Franklin

Monroe

Overview

11
11
years of professional experience

Work History

Human Resources Director

West Monroe Guest House
11.2023 - Current
  • Processed employee claims involving performance issues and harassment.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Educated employees on company policy and kept employee handbook current.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Debt Advisor

Beyond Finance
09.2022 - 10.2023
  • Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
  • Conducted thorough investigations on debtor accounts to determine appropriate collection strategies.
  • Achieved monthly performance targets consistently by employing proactive strategies in debt collection efforts.
  • Streamlined debt collection processes, resulting in increased efficiency and effectiveness for the company.
  • Collaborated with team members to develop innovative approaches to debt settlement and recovery.
  • Maintained detailed records of client interactions, ensuring accurate documentation of all transactions and communications.
  • Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
  • Collected on delinquent accounts to reduce overdue balances.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Consumer Debt Representative

Coast Professional, INC
02.2016 - 10.2022
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Maintained high volume of calls and met demands of busy and productive group.

Sales Representative

Payless Shoe Source
12.2013 - 01.2016
  • Drove team revenue totals by bringing in top sales numbers.
  • Collaborated with team members to achieve monthly sales targets through consistent teamwork and communication.
  • Increased customer satisfaction by providing personalized shoe recommendations and fitting assistance.
  • Accurately handled cash, card and check transactions to balance computerized register.
  • Contributed to the achievement of sales goals by actively engaging with customers on the sales floor.
  • Provided accurate store information on pricing, sales and product features.
  • Greeted and offered sales assistance to every customer upon entry into store.
  • Advertised best-selling shoe products and trendy brands.
  • Maintained a clean and organized sales floor, improving overall store appearance and shopper experience.
  • Created attractive merchandise displays throughout store.

Education

Medical Certification - Medical Billing And Coding

Unitech Training Academy
01.2017

High School Diploma -

Wossman High School
05-2011

Skills

  • HR policies implementation
  • Call center experience
  • Payroll processing
  • Collections
  • Debt settlement
  • Team collaboration
  • Clear communication
  • Multitasking Abilities
  • Analytical and critical thinking
  • Documentation and recordkeeping
  • Self motivation
  • Work Planning and Prioritization

Timeline

Human Resources Director

West Monroe Guest House
11.2023 - Current

Debt Advisor

Beyond Finance
09.2022 - 10.2023

Consumer Debt Representative

Coast Professional, INC
02.2016 - 10.2022

Sales Representative

Payless Shoe Source
12.2013 - 01.2016

Medical Certification - Medical Billing And Coding

Unitech Training Academy

High School Diploma -

Wossman High School

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Brittany Franklin