Brittany Gibson
Minden
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Tool Rental Lead
Home Depot
Bossier City
10.2024 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Team Lead
Home Depot
Bossier City
03.2022 - 10.2024
- Held monthly meetings with associates to provide constructive feedback on performance.
- Trained, managed and motivated employees to promote professional skill development.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Assisted in resolving escalated customer complaints or issues in a timely manner.
Department Manager
Walmart
Bossier City
03.2018 - 02.2022
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints and issues promptly and professionally.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Managed daily operations, ensuring efficient workflow and productivity.
Manager
Wallys Truck Stop
Minden
05.2013 - 03.2018
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Education
Diploma - Licensed Practical Nursing
Northwest Louisiana Technical College
Minden , LA05-2003
High School Diploma -
Caddie Parish School Board
Shreveport, LA08-2001
Associate of Science - General Studies
Bossier Parish Community College
Bossier City, LASkills
- Inventory management
- Customer service
- Equipment maintenance
- Sales forecasting
- Staff training
- Team building
- Performance evaluation
- Budget management
- Problem solving
- Effective communication
- Microsoft Word
- First Aid/CPR
- Basic math
- Dependable and responsible
Accomplishments
Associate of the month two times in my 3 years at Home Depot.
Platinum level Homer badge for customer service excellence.
References
References available upon request.
Timeline
Tool Rental Lead
Home Depot
10.2024 - Current
Customer Service Team Lead
Home Depot
03.2022 - 10.2024
Department Manager
Walmart
03.2018 - 02.2022
Manager
Wallys Truck Stop
05.2013 - 03.2018
Diploma - Licensed Practical Nursing
Northwest Louisiana Technical College
High School Diploma -
Caddie Parish School Board
Associate of Science - General Studies
Bossier Parish Community College