BRITTANY HOWARD FORTENBERRY
New Orleans
Summary
Accomplished and certified Pharmacy Technician with over 11 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Pharmacy
01.2015 - Current
- Ensure proper handling and classifications of confidential documentations while inputting patients information, typing and filling prescriptions, checking in ABC orders, return to stock medications
- Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner, timely resolves problems, work on prior authorizations, expired drugs, work on TPRS and will callbacks
- Answer phones politely and direct incoming calls to appropriate department
- Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Retail Sales Associate
Walmart Supercenter
01.2011 - 01.2015
- Delivered exceptional customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Anticipated customer and store needs by constantly evaluating environment and customers for cues
- Followed operational policies and procedures, including those for cash handling and safety and security
- Developed a clean-up plan that resulted in emptying the stock room and increased sales
Coordinator/Customer Service Representative
Winn Dixie
01.2007 - 01.2011
- Acted and participated in all store operations
- Learned responsibilities and duties of efficiently running a retail store
- Opened and closed the store
- Balanced total cash drawer amount to the sales analysis report at the end of the day
- Reconciled the store safe
- Assisted in the training of new cashiers (managed and trained over5 employees); cash handling policies and procedures, proper scanning technique, engaging the customer and cashier selling activity
- Efficiently handled large amounts of cash, completed Western union and money order transactions
- Assisted with cashed checks and lottery machine/tickets
Education
Certified Pharmacy Technician - undefined
Delgado Community College
High School Diploma - Gender Studies
Belaire High School
Baton Rouge, LA05.2007
Skills
- Excellent attention to details and information
- Punctual and excellent time management and planning skills
- Excellent organizational skills; able to work independently or with a team
- Efficient in Microsoft Office, Microsoft Outlook, etc
- 10 years of providing customer service, performing data entry in a professional environment, multi-tasking and prioritizing in a fast-paced environment
- Prescription filling
- Insurance verification
- HIPAA
- Drug inventory control
- Labeling accuracy
- Stocking shelves
- Processing payments
- Medication labels
- Medicare and medicaid process
- Verifying orders
- Manual and automated medication dispensing
- Medication storage procedures
- Secure storage of medications
- Dosage form preparation
- Proper labeling
- Ordering and stocking medications
- Data entry
- Cash register operations
- Dispensing medications
Certification
- CPhT - Certified Pharmacy Technician ( Louisiana Board of Pharmacy and PTCB Certified)
- CPR Certification
Timeline
Pharmacy Technician
Walgreens Pharmacy
01.2015 - Current
Retail Sales Associate
Walmart Supercenter
01.2011 - 01.2015
Coordinator/Customer Service Representative
Winn Dixie
01.2007 - 01.2011
Certified Pharmacy Technician - undefined
Delgado Community College
High School Diploma - Gender Studies
Belaire High School
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