Brittany Lane
Denham Springs
Summary
Dynamic office administrator with a proven track record of effectively managing financial support, employee needs, and office administration requirements. Skilled in orchestrating diverse office needs and playing a key role in achieving daily objectives and long-term goals. Excel in processing accounts payable and receivable with advanced analytical acumen. Committed to raising productivity and service quality through strategic planning, resource allocation, and process improvements. Proficient receptionist and liaison with superior communication, computer, support, and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pipeline Assistant
Strike Construction LLC
10.2012 - 02.2013
- Collected data by identifying sources of information, including designing survey and collection methods daily
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
- Facilitated training for associates through daily coaching and regular business partnerships and performance appraisals
- Assembled important paperwork and disclosures for borrower
- Monitored key dates to ensure information is obtained by deadlines
- Built strong relationships with customers through positive attitude and attentive response
- Resolved retrieval problems by customizing design to meet requirements
- Helped to organize 10-15 client's schedule and plan all appointments
- Researched and analyzed information into briefing papers, reports and project papers
- Returned phone messages and emails within daily and responded to complaints before issues escalated
- Researched items at other locations to find products requested by shoppers
Office Administrator
Gryder Discount Glass
04.2007 - 07.2009
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Performed general office duties, including answering multi-line phones, recording messages for Supervisor
- Reported on daily office activities to help employees stay on top of dynamic conditions and make productive decisions
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records using spread sheets and quick books
- Properly compiled and distributed reports and contracts
- Played key role daily in achieving and maintaining top client satisfaction
- Interacted with customers professionally by phone, email or in-person to provide information and direct to clients to desired staff members
- Verified 15 salaried and hourly employee time cards to prepare accurate weekly payroll
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Monitored calendars and scheduled appointments based on the specific services requested by customers an availability to established load limits
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Generated shipment invoices, prepared for customers an for office records
- Monitored and tracked project performance data with time an products spreadsheets to generate reports and keep management informed of important trends
- Coordinated schedules, administrative functions, quality assurance and process improvements
- Replenished office supplies when inventory became low and placed new orders for restocking
- Produced professional and error-free letters, presentations and spreadsheets
- Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries
- Disseminated reports and contracts to proper personnel and reviewed all information prior to shipping, promoting high level of accuracy
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed
- Made orders for new office supplies, closely monitoring supply used and weekly budgets
- Worked with vendors to obtain quotes, negotiate contracts and handle multiple shipments per week
- Communicated openly with customers about status of service requested and the productivity time processes to maintain satisfaction
- Scheduled appointments on behalf of staff members to keep office operations smooth and efficient
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Education
GED -
McAuliffe Pre-GED Center
Baton Rouge, LACertified - Massage Therapist
Blue Cliff College
LAGraduate Certificate - Dental Assistant
La Dental Assistant School
Zachary, LASkills
- Problem-solving skills
- Time management
- Guest services
- Conflict resolution
- Providing information
- Registration processing
- Clerical duties
- Word processing
- Administrative support
- Decision-making abilities
- File management
- Registration
- Corporate branding
- Bookkeeping
- Office management
- Hospitality service expertise
- Conflict and issue documentation
- Conference and meeting planning
- Accounts payable and receivable
- Data entry
- Scheduling
- Sorting and labeling
- Project management
- Time Management
- Pipeline maintenance
- Teamwork and communication
- Relationship building
- Safety procedures
- Reporting procedures
- Confined space entry
- Compliance management
- Policy and procedure implementation
- Environmental compliance
- First aid and CPR
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Safety compliance
- Mathematics skills
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Physical stamina
- Inventory management
- Adaptability
- Written communication
- Professional demeanor
Certification
- Certified Dental Assistant
- Certified General Hospitality
Timeline
Pipeline Assistant
Strike Construction LLC
10.2012 - 02.2013
Office Administrator
Gryder Discount Glass
04.2007 - 07.2009
GED -
McAuliffe Pre-GED Center
Certified - Massage Therapist
Blue Cliff College
Graduate Certificate - Dental Assistant
La Dental Assistant School
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