Brittany Matthews
Broussard
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Health Information Compliance Supervisor
Acadian Companies
07.2025 - Current
- Supporting a team of 10 in the transition of Compliance Director, helping to coordinate communication, manage schedules and time off, while providing support to both the outgoing and incoming leaders.
- Training team members on duties, such as, entering new requests, generating reports, performing auditing functions and providing excellent customer service.
- Managing daily assignments of 5 record production specialists to meet required timelines, adjusting job duties as needed.
- Holding meetings with staff to build relationships, in addition to gaining insight on things that need to be improved or changed within the department.
- Ensuring timely completion of record requests for both internal and external individuals, helping to strengthen customer satisfaction.
- Investigating issues reported on completed record requests to confirm they were processed correctly and timely, and then providing guidance to record production clerks to fix mistakes and gain knowledge.
Privacy and Security Analyst
Acadian Companies
10.2022 - 07.2025
- Collaborated with other teams for the successful implementation of new compliance initiatives.
- Worked with Risk Management leadership to roll out a new Vendor Management program, drawing up the plans for Phase 1 allowing for a timely kick off.
- Evaluated third-party vendors for compliance, using parameters set up by leadership, with the ultimate goal of minimizing risk to the Enterprise.
- Prepared executive summary reports for upper management consumption, covering issues and recommendations.
- Developed a written process for the investigation of incidents reported that needed to be reviewed and possibly reported to the OCR.
- Performed thorough investigations into HIPAA breaches or incidents reported, collecting evidence and providing accurate documentation for future reference.
Business Rules Analyst
Acadian Companies
12.2018 - 10.2022
- Worked with multiple teams across the Enterprise to automate facility contracts and billing processes.
- Assisted leadership in managing user access for the in-house billing software program, creating groups and individual access tiers as needed.
- Created and helped in maintaining team documentation of processes and daily tasks.
- Gathered information to assist in the future implementation of a Role Based Access Control program.
- Researched issues impacting multiple invoices to determine if changes needed to be made to the actual process or the rules engine itself.
Facility Contract Specialist
Acadian Companies
01.2018 - 12.2018
- Provided exceptional customer service to diverse clients, while handling billing issues and working to resolve disputes promptly with professionalism.
- Followed up with appropriate parties to obtain prompt payments.
- Prepared invoices and recorded amounts due for services rendered.
- Responded to customer concerns and questions on daily basis.
- Worked closely with the Veteran's Administration to get client invoices paid, focusing on outstanding invoices.
Alarm Billing Specialist
Acadian Companies
10.2014 - 12.2018
- Assisted team members in resolving billing issues, promoting collaboration and knowledge sharing within the department.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Generated monthly billing invoices timely for both individuals and companies.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments, while also researching and resolving billing discrepancies.
Bank Teller
Regions Bank
08.2012 - 10.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring a smooth customer experience.
- Balanced cash drawers accurately at the end of each shift, with the goal of minimizing discrepancies.
- Balanced and replenished Bank ATM machine with precision.
- Answered customer inquiries regarding account balances, transaction history and services charges.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Family, Youth, And Community Sciences
University of Florida
Gainesville, FL05-2011
Skills
- Analytical problem solving
- Attention to detail
- Conducting investigations
- Generating risk assessments
- Internal auditing
- Information gathering
- Process development
- Team leadership
Accomplishments
Compliance & Risk Management Support Person of the Year (2025)
Timeline
Health Information Compliance Supervisor
Acadian Companies
07.2025 - Current
Privacy and Security Analyst
Acadian Companies
10.2022 - 07.2025
Business Rules Analyst
Acadian Companies
12.2018 - 10.2022
Facility Contract Specialist
Acadian Companies
01.2018 - 12.2018
Alarm Billing Specialist
Acadian Companies
10.2014 - 12.2018
Bank Teller
Regions Bank
08.2012 - 10.2014
Family, Youth, And Community Sciences
University of Florida
Similar Profiles
Debbie StokleyDebbie Stokley
Payment Poster at Acadian CompaniesPayment Poster at Acadian Companies
PRABHJOT SINGHPRABHJOT SINGH
Machine Operator at Acadian Group Of CompaniesMachine Operator at Acadian Group Of Companies
Cliffton ClarkCliffton Clark
Paramedic at Acadian AmbulanceParamedic at Acadian Ambulance
Lakisha MilsonLakisha Milson
Department Chair -Cosmetology Instructor at South Louisiana Community ColleDepartment Chair -Cosmetology Instructor at South Louisiana Community Colle
Roya LopezRoya Lopez
Assistant Manager at CheveronAssistant Manager at Cheveron