Summary
Overview
Work History
Skills
Timeline
Generic

Brittany Mire

Albany

Summary

Experienced Shift Supervisor at The Doctor’s Exchange, specializing in high-volume call management and team efficiency improvement. Expertise in training staff and promoting professional development while maintaining patient confidentiality. Notable success in problem-solving and administrative tasks, resulting in higher workplace morale and patient satisfaction rates.

Overview

15
15
years of professional experience

Work History

Medical Technician

Eye Care Surgery Center
12.2024 - Current
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Assisted in front desk operations such as patient scheduling, insurance verification and record maintenance.

Answering Service Operator/ Shift Supervisor

The Doctor’s Exchange
09.2010 - 11.2024
  • Directed substantial inbound call traffic and meticulously recorded each interaction in the company's system.
  • Delivered exceptional service during peak call times while maintaining quality and efficiency.
  • Maintained strict confidentiality of client information in compliance with privacy regulations and company guidelines.
  • Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
  • Proactively assisted colleagues as needed with challenging callers or situations, contributing to positive team dynamics and workplace morale.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Offered continuous support to staff during difficult scenarios, enhancing problem-solving skills for better efficiency.

Patient Service Representative

Premier Health Consultants
07.2023 - 01.2024
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Followed document protocols to safeguard confidentiality of patient records.

Medical Receptionist

Covington Behavioral Hospital
06.2022 - 07.2023
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Supported office staff and operational requirements with administrative tasks.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting area.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Welcomed patients, offering information and support.

Skills

  • Verbal and written communication
  • Creative problem solving
  • Staff training and development
  • Insurance verification
  • Patient intake and medical terminology
  • Office administration
  • Data entry proficiency
  • Check-in coordination
  • Customer communications
  • Organizational skills

Timeline

Medical Technician

Eye Care Surgery Center
12.2024 - Current

Patient Service Representative

Premier Health Consultants
07.2023 - 01.2024

Medical Receptionist

Covington Behavioral Hospital
06.2022 - 07.2023

Answering Service Operator/ Shift Supervisor

The Doctor’s Exchange
09.2010 - 11.2024

Similar Profiles

CREATE PROFILE
Brittany Mire