Brittany Williams
Engagement Coordinator
West Monroe
Summary
Community-minded professional with experience in community engagement, relationship management, event coordination, sponsorship development, and strategic communications. Proven ability to build lasting partnerships, organize impactful programs, and engage diverse audiences through outreach, marketing, and exceptional customer service. Passionate about connecting people with opportunities to make a meaningful difference and committed to advancing organizations that create lasting community impact.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Blake Wheelis State Farm
11.2025 - Current
- Build strong relationships with customers by providing exceptional service and identifying auto and homeowners insurance solutions that fit their needs.
- Prepare accurate auto and homeowners insurance quotes while educating customers on coverage options, policy features, and available discounts.
- Assist customers with policy changes, billing inquiries, claims support, and account maintenance while ensuring a positive customer experience.
- Manage a high volume of phone, email, and in-person interactions with professionalism, empathy, and attention to detail.
- Maintain accurate customer records and ensure compliance with State Farm policies and insurance regulations.
- Create marketing graphics and promotional materials to support agency communications, customer outreach, and social media engagement.
Director of Membership Engagement
West Monroe West Ouachita Chamber of Commerce
05.2023 - 05.2025
- Built and maintained strong relationships with businesses, community partners, and Chamber members while connecting people with opportunities to engage, collaborate, and make a positive impact in the community.
- Planned and executed community engagement events and educational programs that connected local businesses, strengthened relationships, and encouraged active member participation.
- Secured event sponsorships by developing relationships with business partners and communicating the value of community investment and Chamber initiatives.
- Coordinated the Chamber's Adopt-A-School program by connecting local businesses with schools, organizing volunteer opportunities, and strengthening partnerships that supported students and educators.
- Managed the Chamber's membership database (CRM), ensuring accurate records, tracking engagement, and supporting membership growth and retention strategies.
- Coordinated board and committee meetings by preparing agendas, meeting materials, and organizational communications while supporting executive leadership.
- Oversaw event logistics, vendor coordination, budgets, invoicing, and day-to-day office operations to ensure successful program execution.
- Designed promotional flyers, digital graphics, presentations, and other branded marketing materials to support Chamber events, initiatives, and community outreach efforts.
Office Manager
Tech Savvy
03.2022 - 05.2023
- Served as the primary point of contact for clients, delivering exceptional customer service and resolving questions and concerns with professionalism and efficiency.
- Coordinated technician schedules and managed service requests through a ticketing system, ensuring timely response and effective communication with clients.
- Developed a comprehensive employee handbook from the ground up, establishing standardized policies, procedures, and onboarding resources that improved consistency across the organization.
- Managed the company's social media presence by creating engaging content, promoting services, and strengthening brand awareness and customer engagement.
Kitchen Manager
Chilis's Bar And Grill
10.2017 - 03.2021
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Led the restaurant's St. Jude Children's Research Hospital fundraising efforts by organizing events, coordinating team participation, and encouraging guest involvement to maximize donations.
Education
Business & Technology -
Louisiana Delta Community College
Monroe, LA 05.2001 -
Skills
- Community Engagement
- Relationship Building
- Event Planning & Coordination
- Sponsorship Development
- Community Outreach
- Customer Service Excellence
- Project Coordination
- Program Management
- Team Collaboration
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Blake Wheelis State Farm
11.2025 - Current
Director of Membership Engagement
West Monroe West Ouachita Chamber of Commerce
05.2023 - 05.2025
Office Manager
Tech Savvy
03.2022 - 05.2023
Kitchen Manager
Chilis's Bar And Grill
10.2017 - 03.2021
Business & Technology -
Louisiana Delta Community College
05.2001 -
Licenses
- Louisiana Licensed Property & Casualty Insurance Producer
- Louisiana Licensed Life, Health & Sickness Insurance Producer