Brittney Beck
Shreveport,LA
Summary
Patient- focused Receptionist who offers 10 years of background in psychiatric care. Excels in great customer service, record keeping, and time management. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Counselor
Louisiana Behavior Health
03.2025 - Current
- Enters patient demographics and financial information in the patient accounting systems for inpatient and outpatient admissions.
- Reconciles the midnight census to ensure accuracy in the patient accounting systems.
- Meets with all new admissions to review insurance benefits and financial obligation.
- Updates patient accounting system with additional or revisions to demographic or financial information obtained during patient visit.
- Initiates point of care collections with patient.
- Coordinates non-covered day discussion with Utilization Management and patient's scans signed form into the patient account system and notifies Financial Intake.
- Performs other duties and projects as assigned, etc (Submits Medicaid applications on the patients behalf)
Outpatient Receptionist/ Financial Counselor
Louisiana Behavioral Health
02.2024 - 03.2025
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Collaborated with medical staff to ensure seamless coordination of appointments and referrals.
- Facilitated communication between patients and providers through prompt message relay and efficient appointment scheduling.
- Ensured confidentiality by adhering to HIPAA regulations when handling sensitive patient information.
- Managed high call volume, prioritizing messages and conveying information to appropriate staff members.
- Contributed to a welcoming environment by maintaining a clean and organized reception area.
- Supported billing department by verifying insurance coverage and collecting co-payments at the time of service.
Receptionist/Financial Counselor- Inpatient
Louisiana Behavioral Health
01.2023 - 02.2024
- Greeted incoming visitors and guest professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, submitting Invoices, scanning paperwork and faxing documents.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Confirmed visitation appointments, communicated with nursing staff, and update Appointments
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Unit Clerk
Louisiana Behavioral Health
01.2021 - 07.2023
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Performed various administrative tasks by filing, copying and faxing documents.
Mental Health Technician
Ochsner LSU Health
05.2015 - 01.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Education
High School Diploma -
Huntington High School
Shreveport, LA05.2010
Skills
- Data Entry
- Mail Distribution
- Clerical Support
- Microsoft Office
- Well-sky
- Advanced Typing
Certification
BLS-Basic Life Support, Sama Certified, CPR
Employee of the Quarter
On 11/22/2023 I was awarded Employee of the Quarter by my peers & administrator of Louisiana Behavioral Health.
Timeline
Financial Counselor
Louisiana Behavior Health
03.2025 - Current
Outpatient Receptionist/ Financial Counselor
Louisiana Behavioral Health
02.2024 - 03.2025
Receptionist/Financial Counselor- Inpatient
Louisiana Behavioral Health
01.2023 - 02.2024
Unit Clerk
Louisiana Behavioral Health
01.2021 - 07.2023
Mental Health Technician
Ochsner LSU Health
05.2015 - 01.2021
High School Diploma -
Huntington High School
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