Brittney Bolton

• Assisted clients in understanding medical insurance coverage options and benefits.
• Processed claims submissions using electronic health record systems and billing software.
• Responded to inquiries about policy details and claims statuses, ensuring clear communication.
• Verify patient eligibility for services and treatments.
• Work and solve 85 or more patient accounts daily
• Trained and mentored new personnel hired to fulfill various roles.
• Profiecient in using Epic, Meditech, and Cerner Billing systems for verification and billing
• Research payer billing policies and medical bulletins to accurately troubleshoot denials and unpaid balances.

· Worked as an admitting clerk in the emergency room (patient access)

· Registered new and established patients using M-Systems

· Verified patient insurance eligibility information and collected co-payments

· Responsible for all monies collected from patient office visits in clinic

· Filed, answered phones, created charts for new patients, and updated charts for established patients

· Assign psych patients to certain groups for group therapy

· Orders breakfast and lunch for psych patients

· Responsible for typing patient face sheets for new and established patients

· Determines whether a patient can be admitted into PHP based on insurance information

· Keeps records of all patient information including face sheets, sign-in sheets, personal care home information, and drivers’ logs

· Scheduled new and established patients to include soliciting new patients

· Checked insurance benefits for new and established patients daily

· Registered patients using B + and M Systems software

· Initiated discharge and B+ billing procedures, ensuring timely and accurate records

Recorded coding and billing procedures for hypertension with Medicaid and Medicare providers

· Provided customer service while performing product assistance, transactions, and proper sanitation

· Calculated total purchases and processed cash and credit payments in a high-volume environment.

· Greeted customers and ascertained customers’ needs.

· Exceeded daily credit card application goals.

· Resolved customer issues quickly and efficiently through comprehensive customer service

· Resolved up to 60 product/ policy issues and marketed the benefits of new technology daily

· Resolved customer issues with professional guidance.

· Asked open-ended questions to assess customer needs.

· Trained 10 new employees with appropriate policies and procedures.

· Selected to ensure daily employee responsibilities meet standards.

· Exceed standard of organization and time management.

Record accurate room activities to include items cleaned and goods