Brittney Hughes
Winnsboro
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Citizens Progressive Bank
01.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Teller
Citizens Progressive Bank
11.2019 - Current
- Managed cash drawer, balancing funds and maintaining compliance with security protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new tellers on procedures and best practices for transaction processing.
- Developed strong relationships with customers, identifying needs and promoting bank services effectively.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Family Community Christian School
Winnsboro, LASkills
- Customer service and support
- Paperwork processing
- Cash counting
- Data entry
- Loan processing
- Strong organizational skills
- Efficient workflow management
Timeline
Customer Service Representative
Citizens Progressive Bank
01.2024 - Current
Teller
Citizens Progressive Bank
11.2019 - Current
High School Diploma -
Family Community Christian School