Brittney Martin
Lafayette
Summary
Knowledgeable customer service with proven background in managing retail operations and leading teams to success. Known for optimizing needs of others and improving customer satisfaction through effective communication. Demonstrated ability in team leadership and inventory management.
Overview
9
9
years of professional experience
Work History
Store Manager
Dollar General Store
09.2023 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Group Home Manager
Evergreen Life Services
04.2016 - 08.2023
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Lead Waitress
Quebedeaux's Cajun Cafe
02.2020 - 07.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Calculated charges, issued table checks, and collected payments from customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided customer service by taking orders, serving food and beverages, and addressing complaints or concerns.
- Maintained a clean work area throughout the shift to ensure an inviting atmosphere for customers.
- Developed creative ways to increase sales through promotional activities or special events.
Lead Waitress
Logan's Roadhouse
02.2016 - 08.2020
- Resolved conflicts between staff members as needed.
- Trained new servers on restaurant policies, procedures, service techniques, and safety standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained a clean work area throughout the shift to ensure an inviting atmosphere for customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Tioga High School
05-2014
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Relationship building and management
Education and Training
other
References
- Mary Cutsinger (318) 753-2649
- Karren Johnson (318) 542-2009
- JaCoby Gary (337) 356-3397
Timeline
Store Manager
Dollar General Store
09.2023 - 12.2024
Lead Waitress
Quebedeaux's Cajun Cafe
02.2020 - 07.2023
Group Home Manager
Evergreen Life Services
04.2016 - 08.2023
Lead Waitress
Logan's Roadhouse
02.2016 - 08.2020
High School Diploma -
Tioga High School
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