Brooke Booher
Mandeville,LA
Summary
Dynamic Customer Support Specialist with a proven track record at Shadowtrack Technologies, excelling in support handling and CRM software utilization. Recognized for enhancing customer satisfaction through effective problem-solving and user training, while fostering strong relationships. Committed to delivering exceptional service and driving continuous improvement in customer interactions.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Shadowtrack Technologies
10.2024 - Current
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Managed and documented customer interactions using CRM software to maintain accurate records.
- Collaborated with cross-functional teams to enhance product knowledge and improve customer service strategies.
- Conducted follow-up communications to ensure customer satisfaction and address any outstanding issues.
- Developed knowledge base articles to streamline common issue resolutions for both customers and staff.
- Conducted regular training sessions for new customers, ensuring extensive knowledge and understanding of products.
Staffing Supervisor
About You In Home Care
05.2022 - 09.2024
- Supervised staff recruitment processes to ensure compliance with company policies.
- Developed training programs for new hires, enhancing onboarding efficiency.
- Collaborated with management to identify staffing needs and optimize workforce allocation.
- Streamlined scheduling procedures, improving staff utilization and service delivery.
- Fostered positive relationships with employees, promoting a supportive workplace culture.
- Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
- Expanded the company''s network of potential candidates by attending industry events and building strategic partnerships with local universities and professional organizations.
- Facilitated conflict resolution between employees when necessary, fostering a positive work environment conducive to productivity and growth.
- Developed and monitored employee recognition programs.
Restaurant Manager
That's Amore Chicago & New York Style Pizzeria
08.2021 - 02.2022
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling and training, enhancing team performance and service quality.
- Developed promotional strategies to increase customer engagement and boost sales.
- Implemented inventory control systems, reducing waste and optimizing stock levels.
- Led team meetings to communicate goals and improve overall restaurant efficiency.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
No Degree - Applied Science of Nursing
Delgado Community College
New OrleansSkills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Help desk support
- Customer response
- Customer service excellence
- Verbal and written communication
- Friendly and patient
- User training
Timeline
Customer Support Specialist
Shadowtrack Technologies
10.2024 - Current
Staffing Supervisor
About You In Home Care
05.2022 - 09.2024
Restaurant Manager
That's Amore Chicago & New York Style Pizzeria
08.2021 - 02.2022
No Degree - Applied Science of Nursing
Delgado Community College