Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Brooke Gravois

Thibodaux

Summary

Driven professional with strong communication, organizational, and problem-solving skills. Seeking to leverage skills and dedication to delivering exceptional service within an office that offers a variety of challenges and responsibilities in order to fully utilize my skills and abilities.

Overview

16
16
years of professional experience

Work History

Customer Service Representative/Loan Service Representative

1st Franklin Financial
Thibodaux
10.2020 - Current
  • Assisted customers with inquiries and provided accurate information on financial products.
  • Processed loan applications while ensuring compliance with company policies and regulations.
  • Maintained customer records using internal database systems for easy access and updates.
  • Resolved customer complaints efficiently, fostering positive relationships and satisfaction.
  • Educated customers about repayment options and financial planning services available.
  • Collaborated with team members to streamline service processes and improve response times.
  • Trained new staff on customer service protocols and company procedures effectively.
  • Monitored account statuses to identify potential issues and recommend appropriate solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

Advantage Financial Services
Thibodaux
07.2016 - 10.2020
  • Perform cash drawer procedures including opening the branch, accepting, posting and reversing payments, balancing the cash drawer, making deposits, closing the branch
  • Process day-to-day transactions including answering the phone, taking applications, making recommendations regarding loan approvals; preparing loan documents, inputting loans into the system, filing and handling customer inquiries; collect accounts in varying stages of delinquency
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and give reason for calling
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Utilize computer technology to handle high call volumes
  • Process new client accounts, maintain customer accounts, implement changes to existing accounts, and file documents and other paperwork

Home Health Aide/Patient Care Attendant

Home Care PCA
Thibodaux
10.2010 - 03.2014
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
  • Directly provide personal assistance, medical attention, emotional support, and other personal care to patients, their families and coworkers
  • Understand and analyze information regarding patient conditions
  • Efficiently and effectively provide information regarding patient conditions
  • Establish and maintain personal relationships with patients and their families
  • Guide and inform patients of medical concerns and conditions
  • Remain available to patients in emergency situations
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager

Patient Care Attendant

Absolute Care Providers
Thibodaux
03.2012 - 07.2012
  • Remain available to patients in emergency situations
  • Assist individuals with developmental disabilities in caring for themselves and maintaining their independence
  • Provide instruction to clients in areas of self-care and hygiene, assisting them with living independently or in a residential setting
  • Provide guidance and assistance to cognitively disabled clients
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Home Care Provider

Becky's Angels
Thibodaux
01.2010 - 01.2011
  • Directly provide personal assistance, medical attention, emotional support, and other personal care to patients, their families and coworkers
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
  • Encourage the integration of individuals with developmental disabilities into communities
  • Support those with cognitive disabilities being able to live independently or in a group setting that allows residence a significant amount of freedom

Skills

  • Detail oriented
  • Highly observant
  • Oral communication
  • Written communication
  • Organizing
  • Multitasking
  • Time management
  • Self motivated
  • Initiative
  • High energy
  • Decision making
  • Critical thinking
  • Organizing and planning
  • Tolerant
  • Flexible
  • Personal communications
  • Interpersonal skills
  • Customer record management
  • Customer relationship management
  • Account issue resolution
  • Financial product knowledge
  • Compliance assurance
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Problem solving
  • Professional telephone demeanor
  • Customer service
  • Money handling
  • Relationship building

References

Available upon request

Certification

First Aid and CPR Certified

Timeline

Customer Service Representative/Loan Service Representative

1st Franklin Financial
10.2020 - Current

Customer Service Representative

Advantage Financial Services
07.2016 - 10.2020

Patient Care Attendant

Absolute Care Providers
03.2012 - 07.2012

Home Health Aide/Patient Care Attendant

Home Care PCA
10.2010 - 03.2014

Home Care Provider

Becky's Angels
01.2010 - 01.2011

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Brooke Gravois