Brooke Hernandez
Pride,LA
Summary
Detail-oriented professional with strong customer service skills and effective communication. Experienced in managing data entry, scheduling, and office operations, contributing to enhanced workflow and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Destination Claims
Baker, LA
09.2024 - 03.2026
- Coordinated daily office operations, ensuring smooth workflow and efficient communication among team members.
- Managed scheduling for meetings, prioritizing appointments and optimizing time for executives.
- Assisted in preparation of reports and presentations, enhancing clarity and professionalism in documentation.
- Maintained electronic filing systems, improving document retrieval efficiency by implementing organizational strategies.
- Supported customer inquiries by providing timely responses and resolving issues effectively to enhance satisfaction.
- Implemented administrative best practices that improved task execution speed and accuracy within the department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Cashier\Cook
Pinewood Fuel
Pride, LA
08.2023 - 09.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance satisfaction.
- Maintained cleanliness and organization of checkout area, contributing to a positive shopping experience.
- Assisted in training new cashiers on operational procedures and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Shift Manager
Sonic
Baton Rouge, LA
06.2022 - 09.2024
- Supervised daily operations, ensuring efficient workflow and adherence to service standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented cost-control measures, reducing waste and improving profitability.
- Coordinated staff schedules, optimizing coverage during peak hours for enhanced customer service.
- Developed training programs for new hires, streamlining onboarding processes and enhancing performance readiness.
- Monitored inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty metrics.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
GED Online
Baton Rouge 07.2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Filing
- Scheduling and calendar management
- Excel spreadsheets
- Verbal communication
- Filing and data archiving
- Mail handling
- Spreadsheets
- Multi-line phone systems
Timeline
Administrative Assistant
Destination Claims
09.2024 - 03.2026
Cashier\Cook
Pinewood Fuel
08.2023 - 09.2024
Shift Manager
Sonic
06.2022 - 09.2024
High School Diploma -
GED Online