Brooke Hidalgo
Houma
Summary
Procurement professional with experience in inventory management, vendor negotiations, and cost reduction strategies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication in fast-paced environments.
Experienced with coordinating administrative functions to ensure smooth office operations. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2025
2025
years of professional experience
Work History
Procurement Clerk
Houma Police Department
11.2022 - Current
- Collaborated with cross-functional teams to align procurement strategies with organizational goals and objectives.
- Resolved issues related to invoicing discrepancies and delivery delays, maintaining strong vendor relationships.
- Ensured compliance with industry regulations and organizational policies during all stages of procurement activities.
- Evaluated supplier proposals with a focus on quality, cost, and delivery timelines, ensuring optimal value for the organization.
- Contributed to continuous improvement initiatives within the procurement department by identifying inefficiencies and suggesting process enhancements.
- Participated in regular vendor audits to evaluate existing contracts and identify areas of improvement or renegotiation opportunities.
- Facilitated open communication among departments regarding procurement needs, fostering improved collaboration throughout the organization.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Police Dispatcher
Houma Police Department
10.2019 - 11.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Police Dispatcher
Nicholls State University
07.2017 - 10.2019
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and updated.
Sales Associate
Norman's Tuxedo
05.2015 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Corrections Deputy
Terrebonne Parish Sher
Education
High School Diploma -
Terrebonne High School
Houma, LA05-2009
Skills
- Data entry
- Report writing skills
- Paperwork management
- Excellent communication
- Organizational skills
- Time management
- File maintenance
- Telephone and email etiquette
- Multitasking Abilities
- Problem-solving
- Decision-making
- Customer service
Timeline
Procurement Clerk
Houma Police Department
11.2022 - Current
Police Dispatcher
Houma Police Department
10.2019 - 11.2022
Police Dispatcher
Nicholls State University
07.2017 - 10.2019
Sales Associate
Norman's Tuxedo
05.2015 - 07.2017
Corrections Deputy
Terrebonne Parish Sher
High School Diploma -
Terrebonne High School
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