Brooke Powell
Metairie
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Waitress
Olive Garden
Monroe
01.2021 - 05.2025
- Developed positive relationships with regular customers through friendly conversation.
- Processed payments accurately using cash registers or POS systems.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Informed customers of daily specials and signature menu items.
Cashier
Brookshire's Grocery
West Monroe
02.2015 - 08.2020
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
Private Sitter
Self Employed Services
West Monroe
01.2019 - 06.2020
- Assisted with meal preparation, laundry, and other household duties as needed.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
Neville High School
Monroe05-2014
Skills
- Customer service
- Relationship building
- Effective communication
- Time management
- Multitasking and organization
- Positive and professional
Timeline
Waitress
Olive Garden
01.2021 - 05.2025
Private Sitter
Self Employed Services
01.2019 - 06.2020
Cashier
Brookshire's Grocery
02.2015 - 08.2020
High School Diploma -
Neville High School
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