Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Brooke Watson

Metairie

Summary

Detail-oriented and customer-focused professional with extensive experience in customer service, office administration, and veterinary medicine. Adept at managing multi-line phone systems, scheduling appointments, and supporting staff in a fast-paced environment. With over 10 years of experience in animal restraint and CPR, I offer a strong foundation in veterinary care and client relations. Proven ability to maintain organization, manage records, and communicate effectively with clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

River Road Veterinary Hospital
12.2023 - Current
  • Maintained superior client care through efficient management of a multi-line system.
  • Managed general office tasks effectively to ensure smooth operations.
  • Maintained accurate patient records to support veterinary staff.
  • Upheld cleanliness of reception space to cultivate favorable initial visitor experiences.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist/Dispatcher

David Carter Exterminating Company
04.2016 - 11.2017
  • Managed phone communications professionally.
  • Completed financial transactions and generated client receipts.
  • Designed and inspected detailed construction plans for structural accuracy.
  • Presented comprehensive explanations of pest control services and associated costs to prospective and existing clients.

Paraprofessional

Jefferson Parish School Board
04.2016 - 11.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.

Education

High School Diploma - General Studies

Louisiana Connections Academy
Baton Rouge, LA

Skills

  • Multi-line Phone Systems
  • Animal Restraint
  • Communication skills
  • Veterinary Medicine
  • Order Entry
  • Customer service
  • Dog/Cat CPR
  • Data Entry
  • Phone etiquette
  • Organizational skills
  • Microsoft Word
  • Microsoft Office
  • Microsoft Excel

Certification

Dog/Cat CPR

Accomplishments

In my lifetime, I have successfully found homes for over 60 personal fosters. I have found homes for over 100 animals in my general rescue career.

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

River Road Veterinary Hospital
12.2023 - Current

Receptionist/Dispatcher

David Carter Exterminating Company
04.2016 - 11.2017

Paraprofessional

Jefferson Parish School Board
04.2016 - 11.2017

High School Diploma - General Studies

Louisiana Connections Academy

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Brooke Watson