Brooklynn Bays
Jena
Summary
Dedicated receptionist with strong appointment scheduling and customer relationship management skills, ensuring seamless operations and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist
Hardtner Medical Center
Olla
09.2022 - 07.2025
- Greeted patients and visitors warmly, creating a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments efficiently, ensuring optimal use of staff time.
- Maintained patient records accurately, adhering to confidentiality protocols.
- Processed incoming mail and documents, ensuring timely distribution to support efficient operations.
- Provided administrative support by managing paperwork and organizing office supplies for seamless workflow.
- Trained new reception staff on procedures and customer service standards.
- Maintained client records by accurately updating and recording essential information.
- Maintained daily calendars, scheduled client appointments, and coordinated office events for improved organization.
Medical Coder
Hardtner Medical Center
Olla
11.2021 - 07.2022
- Reviewed medical records for accurate coding and billing compliance.
- Clarified patient information through collaboration with healthcare providers to ensure accurate coding.
- Ensured adherence to HIPAA regulations in all coding practices.
- Maintained knowledge of CPT and ICD-10 coding principles and regulations to uphold compliance standards.
- Reviewed patient medical records for accuracy and completeness, ensuring adherence to coding regulations.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
Cashier
Captain D's Seafood
Ruston
09.2019 - 06.2020
- Processed customer transactions accurately and efficiently at busy seafood restaurant.
- Processed cash, credit, and gift card transactions while adhering to security protocols.
- Provided friendly and attentive service to enhance customer satisfaction during peak hours.
- Ensured cleanliness and organization of cashier area to enhance customer experience.
- Addressed customer inquiries and concerns promptly to foster a positive dining environment.
- Collaborated with kitchen staff to manage orders and expedite service during rush periods.
Education
High School Diploma -
Choudrant High School
Choudrant, LA05-2020
Some College (No Degree) - Medical Coding And Billing
Bossier Parish Community College
Bossier City, LASkills
- Appointment scheduling
- Insurance verification
- Document management
- Phone system management
- Customer relationship management
- Patient confidentiality
- Effective communication
- Conflict resolution
Timeline
Receptionist
Hardtner Medical Center
09.2022 - 07.2025
Medical Coder
Hardtner Medical Center
11.2021 - 07.2022
Cashier
Captain D's Seafood
09.2019 - 06.2020
High School Diploma -
Choudrant High School
Some College (No Degree) - Medical Coding And Billing
Bossier Parish Community College