Bryan D. Mitchell
Shreveport
Summary
Strategic and detail-oriented Data Analyst with a strong background in healthcare operations and program management within the Office of Community Care. Skilled in data analysis, process improvement, and cross-functional collaboration to drive organizational performance and improve Veteran care outcomes. Experienced in supporting leadership initiatives, compliance efforts, and administrative operations. Aspiring Business Manager committed to advancing operational excellence and delivering high-quality service within the VA system.
Overview
18
18
years of professional experience
Work History
Data Analyst
Overton Brooks Veterans Administration Medical Center
Shreveport
04.2019 - Current
- Developed and maintained data capture tools to analyze program trends and forecast anticipated changes in costs, workloads, and personnel requirements.
- Analyzed data to recommend modifications to procedure scheduling, optimize staff utilization, and enhance clinic operations.
- Prepared and submitted reports and studies for inclusion in Director's Daily and Weekly Briefing, contributing to informed decision-making.
- Prepare workload and productivity reports for senior management related to Non- VA Care Service programs.
- Performs a variety of duties to determine the impact, administer or advise on work concerned with assuring the work transactions, business processes and cost for services needed to carry out local and national program changes.
- Conducted special projects to analyze and evaluate Community Care programs, providing actionable recommendations for improvements.
- Research and/or analyzes problems, issues, or programs requirements, determines pertinent issues and collects relevant information from a variety of sources.
- Plans and/or accomplishes special projects, must be able to determine appropriate approaches to perform a variety of duties related to special projects involving a wide variety of issues, conduct extensive research and compilation of data from diverse resources, extracts and assembles information, conducts analysis, and develops reports or presentations.
- Planning, developing, implementing, and evaluating administrative functions that support Non-VA Care Coordination (NVCC), GEC, Dental NVCC, Contract Nursing Homes Veteran-Directed Care, and Community Care Call Center activities.
- Developed and executed policies, procedures, and organizational structures for OCC administrative programs, ensuring alignment with VAMC, VISN, VHA, and national Community Care directives while improving service delivery and Veteran/community provider experience
- Provided full-line supervisory oversight of an administrative workforce, including recruitment, performance management, disciplinary actions, workload distribution, competency validation, and staff development across multiple OCC program segments
- Coordinated and communicated with internal and external stakeholders-including executive leadership, clinical service lines, VISN officials, community providers, Congressional offices, and oversight bodies-to negotiate solutions, resolve issues, and advance OCC program goal
- Monitored and led quality, compliance, and performance management activities, preparing OCC program areas for Joint Commission, OIG, OMI, and other internal/external audits, while developing corrective action plans and process improvements.
Patient Service Advisor
Ochsner LSU
Shreveport
04.2017 - 04.2019
- Answers incoming calls and initiates outbound calls for University Health to include physician/program/patient satisfaction surveys and pre-appointment/scheduling reminders.
- Responds to inquiries and refer the caller to the appropriate physician, department, or program based on information provided by the caller.
- Seclude and create referrals for several clinics, including Radiology, ENT, primary care clinics, gynecology, neurology, gastroenterology, and ophthalmology.
Sprint Business Care Specialist Supervisor
Teleperformance
Shreveport
04.2008 - 04.2017
- Supervised 20-30 agents
- Ensures daily performance metrics are being met or exceeded. Examples include Quality Metrics, Service Level Metrics, and Schedule Adherence Metrics.
- 80% of your day will consist of coaching and educating agents on how to improve their performance.
- Create an environment focusing on fun and enthusiasm, as well as accountability.
- Administer coaching and disciplinary action when appropriate.
- Handling both internal and client-led performance discussions.
Education
Master of Business Administration (M.B.A.) - Organizational Management Candidate
Wiley university
Marshall, TX05-2026
Bachelor of Arts (B.A.) - Business Administration
Wiley university
Marshall, TX05-2025
Associate Degree - General Studies Concentration biology
Southern University at Shreveport
Shreveport05-2024
High School Diploma -
NORTH DESOTO HIGH
Stonewall, LA05-2006
Skills
- Call Center Operations
- Customer Service Management/Supervisory
- Billing
- Multi-line phone operation proficiency
- Typing 40 WPM
- Analytical reasoning
- Trainer
- Data analysis
- Excel functions
- Administration and management skills
- Problem-solving
- SQL databases
- Effective communication
- Human capital management
Timeline
Data Analyst
Overton Brooks Veterans Administration Medical Center
04.2019 - Current
Patient Service Advisor
Ochsner LSU
04.2017 - 04.2019
Sprint Business Care Specialist Supervisor
Teleperformance
04.2008 - 04.2017
Master of Business Administration (M.B.A.) - Organizational Management Candidate
Wiley university
Bachelor of Arts (B.A.) - Business Administration
Wiley university
Associate Degree - General Studies Concentration biology
Southern University at Shreveport
High School Diploma -
NORTH DESOTO HIGH