Bryce Lobo

• As the Director of HR and Administration, I oversee all the human resources and administrative functions within our organization
• My role involves developing and implementing HR strategies, policies, and programs that align with the company’s goals and objectives
• I ensure that our administrative operations run efficiently and work to create a positive work environment that attracts, retains, and develops top talent.

• As the General Manager, I was responsible for overseeing the operations of four full-service hotels, which included a total of 92 rooms, two restaurants, and one banquet hall spread across four different locations
• My role involved managing the daily operations and leading a team of up to 74 employees
• I consistently met and exceed revenue targets, ensuring high standards of quality assurance and guest satisfaction, managed budgets and payroll, and made capital investments in the properties to maintain and improve them.

• As the Guest Relations Manager, I was responsible for ensuring upscale guest service experiences for clients throughout their stay
• This role involved managing all aspects of guest relations to maintain high standards of customer satisfaction and operational efficiency.

• Handled inquiries, managed finances and appointments, organized travel and accommodation, coordinated events, and maintained data.

• Participated in mission meetings, handled administrative and event tasks, engaged with communities, and collaborated independently and in groups.

• Masterfully sold 3G products and services, conducted in-depth cost-benefit analyses, and fostered lasting business relationships.

• Assisted consumers with credit repair, analyzed revenue and crafted debt plans, and provided expert credit advice.

• Excelled in customer service, resolved complaints with expertise, and contributed to team success.

• Orchestrated client communication, engaged with clients, delivered exceptional service and boosted revenue.

• Addressed client queries with expertise, provided strategic advice and introduced innovations, reviewed sales performance with precision, and negotiated contracts and packages skillfully.

• Sold bank products with expertise, cultivated client relationships, enhanced product offerings, and contributed to team success.

currently pursuing