Bryona Washington
Sulphur
Summary
Dynamic Cashier Assistant with proven expertise in cash handling and exceptional customer service at Big E's Kitchen. Demonstrated ability to reduce wait times and enhance customer satisfaction through effective problem-solving and teamwork. Committed to maintaining a clean and organized workspace while training new staff to uphold high service standards.
Overview
2
2
years of professional experience
Work History
Cashier Assistant
Big E's Kitchen
04.2024 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, and locate items
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Assisted in inventory management, ensuring product availability and store neatness.
- Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier Assistant
Novrozskys Hamburgers Etc
08.2023 - 04.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Helped customers complete purchases and locate items
- Cleaned and sanitized cashier workstation and scanning area.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Associate of Applied Science - Paralegal Studies
Sowela Technical Community College
Lake Charles, LA05-2026
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Cash handling expertise
- Store cleaning
- Reliability and punctuality
- Critical thinking
Timeline
Cashier Assistant
Big E's Kitchen
04.2024 - Current
Cashier Assistant
Novrozskys Hamburgers Etc
08.2023 - 04.2024
Associate of Applied Science - Paralegal Studies
Sowela Technical Community College
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