Caden Engel
Lake Charles
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
2
2
years of professional experience
Work History
Cashier
Walmart
Lake Charles, LA
07.2024 - Current
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Trained new hires on operational procedures and customer service standards for effective onboarding.
- Resolved customer complaints promptly, enhancing loyalty and retention through positive interactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Restaurant Worker
Crust Pizza Co.
Lake Charles, LA
11.2023 - 07.2024
- Assisted in food preparation and cooking, ensuring adherence to quality standards and safety protocols.
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Operated point-of-sale systems for accurate order processing and payment transactions.
- Maintained cleanliness of dining area and kitchen, following sanitation guidelines to ensure health compliance.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new staff on operational procedures and customer service best practices, enhancing team performance.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
Education
Bachelor of Science - NRCM
McNeese State University
Lake Charles, LA05-2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Conflict resolution
Timeline
Cashier
Walmart
07.2024 - Current
Restaurant Worker
Crust Pizza Co.
11.2023 - 07.2024
Bachelor of Science - NRCM
McNeese State University