Cailyn Riley
New Orleans
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in problem resolution and team collaboration. Enhanced customer satisfaction through knowledgeable product recommendations and effective complaint resolution. Skilled in inventory management and laboratory practices, ensuring safety and compliance while reducing contamination risks.
Developed critical thinking and collaboration skills in fast-paced academic environment. Seeking to transition into new field, leveraging strengths in research and project management. Prepared to contribute to team-oriented setting with focus on continuous improvement and innovation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
11.2023 - Current
- Assisted customers in product selection, providing knowledgeable recommendations and enhancing overall shopping experience.
- Resolved customer inquiries and complaints, ensuring timely and effective solutions to improve satisfaction.
- Maintained accurate inventory levels through regular stock checks, contributing to efficient store operations.
- Collaborated with team members to execute promotional displays, driving increased foot traffic and sales.
Lab Assistant
Dr. Carroll
06.2023 - Current
- Assisted in conducting experiments and recording accurate data for analysis.
- Prepared and maintained laboratory equipment, ensuring proper functionality and safety compliance.
- Managed specimen sample handling, receiving, storage and inventory.
- Implemented best practices for sample handling to reduce contamination risks.
Medical Scribe
ScribeAmericaLLC
07.2024 - 08.2025
- Managed electronic health record (EHR) systems to maintain up-to-date and accurate patient information.
- Collaborated with interdisciplinary teams to clarify physician notes and improve communication within care settings.
- Documented patient encounters accurately, ensuring comprehensive and timely electronic health record updates.
- Assisted healthcare providers in delivering efficient patient care by facilitating communication and documentation processes.
Education
Bachelor of Science - Biochemistry
Xavier University of Louisiana
New Orleans, LA05-2027
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Certification
- ForkLift Certified, Home Depot - August 2025-August 2026
- Reach Truck Certified, Home Depot - August 2025-August 2026
- Order Picker Certified, Home Depot - August 2025- August 2026
Languages
Spanish
Limited Working
Timeline
Medical Scribe
ScribeAmericaLLC
07.2024 - 08.2025
Customer Service Associate
Home Depot
11.2023 - Current
Lab Assistant
Dr. Carroll
06.2023 - Current
Bachelor of Science - Biochemistry
Xavier University of Louisiana