Caitlin Burnett
Gloster
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Patient Representative Senior
Christus Health
Shreveport
07.2015 - Current
- Processed patient responsibility estimate determined by insurance.
- Monitored inventory levels of front office supplies.
- Reviewed eligibility responses to assess patient benefits.
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
- Coordinated with clinical staff to ensure timely care for patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified demographics and insurance information to register patients in computer system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Education
Certified Medical Administrative Assistant -
MedCerts
05-2024
High School Diploma -
North DeSoto High School
Stonewall, LA05-2010
Skills
- Proficient in EPIC, PVM, and VelociDoc
- Customer service
- HIPAA compliance
- Data Entry
- Strong Organizational Abilities
- Multi-line telephone operation
- Multitasking and prioritization
- Positive and professional
Accomplishments
- Associate of the Month, March 2022
Certification
DOT Urine Specimen Collector
Certified Medical Administrative Assistant
Timeline
Patient Representative Senior
Christus Health
07.2015 - Current
Certified Medical Administrative Assistant -
MedCerts
High School Diploma -
North DeSoto High School
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