Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Caitlin Cover

Bossier City

Summary

Motivated and detail-oriented professional pursuing a Master’s in Criminal Justice Data Analysis, with a strong foundation in criminal justice theory and practice. Skilled in research, leadership, and data-driven decision-making, with proven success in operations management and customer service. Passionate about leveraging analytical skills and managerial experience to support organizational efficiency and justice system improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Area Manager

Smoothie King
Bossier City
03.2023 - Current
  • Recruited, trained, and mentored district managers to build strong leadership pipelines.
  • Negotiated vendor contracts and secured bulk orders at discounted rates, reducing costs.
  • Represented company at customer meetings to enhance corporate visibility and client relations.
  • Analyzed customer feedback data to identify operational improvements and strengthen service delivery.
  • Oversaw sales of products, services, and commodities across multiple locations to drive revenue growth.

Manager

Smoothie King
Bossier City
04.2020 - 07.2022
  • Managed daily operations, including cash handling, bank deposits, and financial reconciliation.
  • Recruited, trained, and coached employees to develop high-performing teams.
  • Controlled inventory, monitored stock levels, and ordered supplies to support business needs.
  • Maximized profits by effectively managing labor costs and departmental expenses.
  • Assigned tasks strategically by evaluating employee strengths, experience, and training.
  • Provided mentorship and monitored staff performance to enhance productivity and customer satisfaction.

Education

Master of Science - Criminal Justice Data Analysis

Arizona State University
01.2027

Bachelor of Science - Criminal Justice

Louisiana State University Shreveport
01.2024

Skills

  • Criminal justice research & analysis
  • Data collection & interpretation
  • Microsoft Excel
  • SPSS
  • Leadership & team development
  • Operations management
  • Customer service & communication
  • Budgeting & cost control
  • Vendor relations & contract negotiation

Websites

Certification

  • ServSafe Manager Certification
  • Food Safety Certification

Timeline

Area Manager

Smoothie King
03.2023 - Current

Manager

Smoothie King
04.2020 - 07.2022

Master of Science - Criminal Justice Data Analysis

Arizona State University

Bachelor of Science - Criminal Justice

Louisiana State University Shreveport

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Caitlin Cover