Caitlin Moseby
Shreveport
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Front Desk Associate
Club4Fitness
Shreveport
07.2025 - 08.2025
- Greeted members and guests warmly upon arrival at the fitness facility.
- Managed front desk operations, ensuring smooth check-ins and registrations.
- Scheduled appointments for personal training sessions and group classes.
- Processed payments and memberships efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the front desk area and lobby.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Trained newly hired employees on front desk procedures and business operations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Welcomed large volume of guests and improved overall customer service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Collaborated closely with other departments when necessary.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Maintained daily records of all transactions, including payments and cancellations.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
Volunteer
Shreveport Green
Shreveport
05.2024 - 05.2024
- Clean up the neighborhood
- Plant trees
- Help people recycle
- Communicated effectively with diverse groups of volunteers and participants.
- Supported logistics by setting up equipment and materials for events.
Education
Pathways in Education
Shreveport , LASkills
- Auto tech
- ASL (my partner is deaf)
- I play multiple instruments
- I have wonderful people skills
- I'm easy to get along with
- I'm always up for a challenge
- Customer service
- Appointment scheduling
- Conflict resolution
- Front desk operations
- Communication skills
- Volunteer engagement
- Time management
- Conflict management
- Scheduling
Certification
- Hand tools
- Power tools
- HVAC
Accomplishments
- 110% softball
Affiliations
- Band
- Yoga
- Choir
- Theater
Timeline
Front Desk Associate
Club4Fitness
07.2025 - 08.2025
Volunteer
Shreveport Green
05.2024 - 05.2024
Pathways in Education