Caitlynn Mcreynolds
Livingston ,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Lake Urgent Care. Expert in critical thinking and customer service, achieving significant improvements in patient care and operational efficiency. Skilled in conflict resolution, excel in high-pressure environments, ensuring optimal outcomes and safety.
Overview
6
6
years of professional experience
Work History
CSR/ UC Tech
Lake Urgent Care
11.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of patient satisfaction and repeat business.
- Managed high-stress situations calmly, providing urgent care to critically ill patients with precision and efficiency.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Maintained accurate electronic health records, ensuring timely updates and thorough documentation of patient interactions.
Leasing Manager
1SPM
03.2022 - 10.2023
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Analyzed trends in the rental market to predict future growth opportunities and develop strategic plans accordingly.
- Completed annual rent calculations using housing database software.
Owner/Operator
Berry Town Nutrition
03.2021 - 03.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Police Officer, Uniformed Road Patrol
Amite City Police Department
02.2020 - 06.2021
- Efficiently resolved conflicts between citizens through mediation, helping to prevent escalation into more serious incidents.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to support case resolution.
- Maintained accurate records of daily activities and completed detailed reports on arrests, incidents, and other law enforcement actions.
- Collaborated with other first responders during emergency situations, sharing information and resources to ensure public safety.
- Prevented potential criminal activity by maintaining a visible presence within assigned patrol areas and engaging with citizens to foster a sense of security.
- Assisted with crime scene processing by securing the area, collecting evidence, and photographing relevant details to support case development.
- Navigated complex traffic conditions safely to ensure timely arrival at emergency scenes while minimizing risks associated with high-speed driving.
- Improved emergency response times by streamlining communication protocols and refining dispatch procedures.
Correctional Officer
Tangipahoa Parish Sheriff's Office
10.2018 - 02.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Assisted in development of procedures and policies to maintain peace and order in facility.
Education
Bachelor of Science - Nursing
Franciscan Missionaries of Our Lady University
Baton Rouge, LA05.2028
High School Diploma -
Springfield Preparatory School
Springfield, LA05.2016
Skills
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Conflict Resolution
- Epic Experience
Timeline
CSR/ UC Tech
Lake Urgent Care
11.2023 - Current
Leasing Manager
1SPM
03.2022 - 10.2023
Owner/Operator
Berry Town Nutrition
03.2021 - 03.2022
Police Officer, Uniformed Road Patrol
Amite City Police Department
02.2020 - 06.2021
Correctional Officer
Tangipahoa Parish Sheriff's Office
10.2018 - 02.2020
Bachelor of Science - Nursing
Franciscan Missionaries of Our Lady University
High School Diploma -
Springfield Preparatory School
Similar Profiles
Dimitri PagoulatoDimitri Pagoulato
Physician Assistant at Lake Urgent CarePhysician Assistant at Lake Urgent Care
Shawanda BrownShawanda Brown
Licensed Practical Nurse at Lake Urgent CareLicensed Practical Nurse at Lake Urgent Care
David MillerDavid Miller
Licensed Practical Nurse at Premier Lake Urgent CareLicensed Practical Nurse at Premier Lake Urgent Care