Caleb Livingston
Bossier City,LA
Summary
Dynamic healthcare operations leader with over 10 years of experience driving patient-centered improvements across ambulatory, acute care, and plasma donation environments. Proven success in managing multi-site clinics while ensuring regulatory compliance and enhancing patient throughput and retention strategies. Expertise in process optimization, team development, and value-based care coordination, complemented by a strong focus on KPI management in high-volume settings. Committed to fostering a culture of excellence that prioritizes patient outcomes and operational efficiency.
Overview
14
14
years of professional experience
Work History
Manager – Outpatient Clinic Operations
Ochsner LSU Health
12.2023 - Current
- Supervised daily functions across numerous outpatient clinics featuring primary care, pediatrics, orthopedic surgery, sports medicine, lab, radiology, and procedural units—facilitating efficient, high-quality patient-centered care.
- Orchestrated patient experience initiatives that elevated satisfaction scores by optimizing front-end workflows, communication scripts, and rooming consistency.
- Executed operational and project management functions for new clinic acquisitions, handling entire onboarding lifecycle involving clinic operations, provider credentialing coordination, staff integration, and workflow standardization.
- Complete oversight of KPIs including provider productivity, patient access, population health metrics, safety incidents, budget management, and regulatory readiness.
- Directed budget planning and oversee expense administration across clinics to maintain financial goals alongside operational proficiency.
- Coordinated medical student, resident, and fellow rotations in partnership with academic affairs, managing provider templates, space allocation, and onboarding.
- Spearhead recruitment, onboarding, and retention initiatives for clinical and administrative staff—enhancing employee engagement and minimizing turnover.
Director – Plasma Centers
OctaPharma - Takeda Plasma, Inc.
08.2020 - 03.2023
- Directed day-to-day operations across three high-volume plasma donation centers, managing a workforce of over eighty staff, including four Assistant Managers, to ensure efficient, compliant, and donor-focused service delivery.
- Led a 127-point improvement in regulatory audit performance, transforming a three-year streak of “Unsatisfactory” ratings into an “Outstanding” designation through corrective action planning and rigorous staff retraining.
- Oversaw full P&L responsibility for a $20 million business unit, ensuring adherence to budget goals through cost control, KPI tracking, and optimization of staffing models.
- Partnered with national leadership to roll out a revised company mission, values, and cultural framework, serving as a field ambassador for implementation across U.S. plasma sites.
- Maintained strict adherence to cGMP, FDA, and EU standards, leading all internal and external audits, and proactively resolving deficiencies through cross-functional collaboration.
- Traveled frequently to underperforming sites nationwide to mentor local leaders, audit compliance, and assist in aligning operations with corporate goals and FDA standards.
Flight Service Manager
American Airlines
03.2016 - 08.2020
- Managed a team of 60+ unionized flight attendants, providing ongoing coaching, training, and performance development to ensure alignment with FAA regulations, safety protocols, and customer service standards.
- Partnered with union leadership to navigate contract compliance, grievance resolution, and disciplinary actions, maintaining productive labor relations and minimizing escalation.
- Collaborated with cross-functional departments, including operations, scheduling, and HR, to ensure crew performance aligned with organizational goals and DOT/FAA guidelines.
- Maintained active flight attendant qualifications throughout tenure and regularly flew both domestic and international routes to keep certification active.
- Played a key role in reinforcing safety culture and service consistency through active flight participation and on-the-ground leadership.
Flight Attendant
Mesa - Compass Airlines
04.2014 - 02.2016
- Delivered high-quality customer service on regional and national flights by ensuring passenger safety, comfort, and compliance with FAA regulations and airline policies.
- Maintained FAA-required certifications and completed recurrent emergency procedure training, including CPR, fire suppression, evacuation protocols, and conflict de-escalation.
- Responded to in-flight incidents with professionalism and calm, including medical events, disruptive passengers, and severe turbulence scenarios.
- Supported the overall goals of the flight crew by fostering teamwork and consistent communication with pilots and fellow attendants.
Lead Anesthesia Technician
Cox Health
02.2012 - 02.2014
- Supervised a team of 14+ anesthesia technicians in the daily operations of a high-volume hospital operating room, ensuring timely, sterile, and safe preparation of anesthesia equipment and supplies.
- Performed all core anesthesia technician duties, including equipment setup, machine checks, medication stocking, and intraoperative support for anesthesiologists and nurse anesthetists.
- Collaborated with OR leadership to streamline turnover times and improve equipment readiness, directly supporting patient safety and surgical team efficiency.
Education
Bachelor of Science - Healthcare Administration
American Public University
US2028
Skills
- Kronos
- Workday
- Strategic planning and execution
- Operational efficiency
- Data analysis
Timeline
Manager – Outpatient Clinic Operations
Ochsner LSU Health
12.2023 - Current
Director – Plasma Centers
OctaPharma - Takeda Plasma, Inc.
08.2020 - 03.2023
Flight Service Manager
American Airlines
03.2016 - 08.2020
Flight Attendant
Mesa - Compass Airlines
04.2014 - 02.2016
Lead Anesthesia Technician
Cox Health
02.2012 - 02.2014
Bachelor of Science - Healthcare Administration
American Public University