Cameron Robinson
Lafayette
Summary
Experienced with ServiceNow platform configuration and development. Utilizes deep understanding of ITSM principles to streamline processes and improve service delivery. Track record of effective problem-solving and system optimization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Technical Consultant
Customizo Code Kitchen
03.2025 - 06.2025
- Configured system settings, created users and groups for access management.
- Updated tables, created menus, modules, and form sections to improve functionality.
- Created roles, update sets, and enhanced tables with dynamic fields and validations.
- Configured approval fields, user groups, and automated workflows for query management.
- Developed email notifications, VIP query handling, and enforced data validation rules.
- Implemented product deletion logic, priority confirmations, query limits, and copy query feature.
- Created email button, service catalog, multi-level approvals, and task automation workflows.
IT Support
Superior Energy Services
01.2023 - Current
- Installation and configuring computer hardware, operating systems, and applications.
- Diagnosed and resolved system and network problems, ensuring minimal downtime.
- Reset and unlocked accounts in Active Directory; added end users to email groups and server files.
- Proficient in computer imaging for seamless system setup and configuration.
- Installed and configured printers, ensuring optimal functionality.
- Resolved 95% of IT helpdesk tickets within SLA timeframes, utilizing remote troubleshooting techniques and providing exceptional customer support to ensure minimal downtime for end users.
Extern
NextGen Program
01.2024 - 04.2024
- Motivated and detail-oriented aspiring ServiceNow Developer/Consultant
- Hands-on experience from a structured internship and intensive bootcamp training
- Proficient in incident problem, and change management
- Skilled in scripting and workflow automation
- Experienced in system configuration, user, and role management
- Eager to apply technical expertise and grow in a dynamic IT service management environment
Associate Technical Consultant
Perficient
02.2022 - 07.2022
- Spearheaded risk analysis initiatives and executed usability and functional testing to improve product quality.
- Produced detailed bug reports, test plans, and test cases, contributing to product improvement.
- Streamlined testing processes using Selenium automation, increasing testing efficiency.
- Managed Adobe product development efforts, achieving 95% of key milestones in product enhancement.
- Reduced manual testing turnaround time by 40%, resulting in more efficient and accurate processes.
Education
Bachelor of Science - Business Admin
Northwestern State University of Louisiana
NatchitochesSkills
- IT support experience
- Service level management
- JavaScript programming
- Workflow configuration
- Agile methodology
- Incident management
- UI and UX design
- ServiceNow administration
Certification
- ServiceNow CSA
- ServiceNow CIS - ITSM
- ServiceNow CIS - CSM
- Comptia Security+
Timeline
Associate Technical Consultant
Customizo Code Kitchen
03.2025 - 06.2025
Extern
NextGen Program
01.2024 - 04.2024
IT Support
Superior Energy Services
01.2023 - Current
Associate Technical Consultant
Perficient
02.2022 - 07.2022
Bachelor of Science - Business Admin
Northwestern State University of Louisiana
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