Cameron Scully
Mandeville
Summary
Hospitality professional with a strong track record of creating positive experiences in fast-paced environments. Brings clear communication, sound judgement, and a calm, professional approach to handling customer's needs and complaints. Know for being dependable, adaptable, and easy to work with; building a rapport with customers while supporting team operations. Eager to bring a positive attitude and strong service skills to a new setting,
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Manager
Odelia Brasserie
Mandeville, LA
11.2022 - Current
- Oversaw daily operations to ensure seamless front-of-house service and guest satisfaction.
- Resolved guest complaints promptly, fostering a positive dining atmosphere and repeat business.
- Managed reservations and seating arrangements to optimize dining experience during peak hours.
Shift Supervisor
Starbucks, Target
Covington, LA
08.2020 - 11.2022
- Coordinated shift schedules to maintain adequate staffing for peak business hours.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Guest Experience Specialist
The Ritz-Carlton, New Orleans
New Orleans, LA
05.2019 - 08.2021
- Developed personalized guest experiences through attentive service and by anticipating needs.
- Collaborated with team members to streamline check-in/check-out processes, resulting in improved efficiency.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
Education
Certificate of Biblical Studies - Theology
Word of Life Bible Institute
Pottersville, NY08-2016
Skills
- Customer Service
- Multicultural Sensitivity
- Time Management
- Critical Thinking
- Conflict Resolution
- Team Leadership
Certification
- Adult and Pediatric First Aid, CPR, and AED
Timeline
Front of House Manager
Odelia Brasserie
11.2022 - Current
Shift Supervisor
Starbucks, Target
08.2020 - 11.2022
Guest Experience Specialist
The Ritz-Carlton, New Orleans
05.2019 - 08.2021
Certificate of Biblical Studies - Theology
Word of Life Bible Institute