Candi Williams
Marksville
Summary
Dedicated professional with a history of meeting organizational goals by utilizing current and proven industry practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and deliver quality services to customers.
Overview
10
10
years of professional experience
Work History
Assistant Director
Avoyelles Parish Libary
05.2024 - Current
- Oversaw library staff and maintained ongoing training development program geared at educating personnel on library systems and equipment.
- Directed requests to appropriate maintenance personnel regarding physical improvement and upgrades necessary at all library facilities.
- Expanded public awareness of library offerings through social media posts, local newspapers, and radio broadcasts, and outreach.
- Developed, implemented, and managed special programs like Summer Reading Programs.
- Assisted in the hiring, scheduling of library staff and volunteers.
- Held meetings to assess future policies, procedures and long-range plans.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Organized library circulation processes.
- Assisted customers with questions and requests.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Prepared deposits and balanced money drawer.
- Confidently maintained and balanced library's annual budget.
- Maintained knowledge of current and emergent library trends through professional development opportunities provided by the Louisiana Library Association.
- Experienced in writing grant proposals for library programs.
Head of Circulation
Avoyelles Parish Library
06.2021 - 05.2024
- Classified and coded different types of materials according to library policies and organizational standards.
- Maintained equipment in good working order for parish-wide use.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Resolved patrons' complaints tactfully and professionally.
- Oversaw media, catalog and instructional areas.
- Greeted patrons warmly and offered to assist with issues or needs.
- Incorporated library services into lessons while also driving curiosity, engaging students and supporting lifelong learning.
- Worked with teachers to provide students with lifelong learning and research skills.
- Taught children about library practices via individual and group instruction.
- Collected and analyzed statistics on program data and usage using Excel.
- Educated library patrons about policies for checking out materials and using resources.
- Maintained continuous knowledge of current and newly developed library trends, making proactive suggestions to improve library offerings and outreach strategies.
Center Supervisor/Lead Preschool Teacher
Avoyelles Child Development Services
08.2017 - 05.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Planned educational opportunities based on children's interests.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Prepared pre-class materials.
- Submitted weekly lesson plans.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed innovative activities to engage young children in learning process.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Customer Service Representative
Paragon Casino Resort
02.2015 - 08.2017
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
Education
Master of Science - Library And Information Science
Louisiana State University
Baton Rouge, LA05-2024
Bachelor of Arts - English
Louisiana State University of Alexandria
Alexandria, LA05-2013
Skills
- Recruitment and hiring
- Human resources
- Operations management
- Creative direction
- Grant writing
- Task delegation
- Stakeholder engagement
- Strategic projects
- Program coordination
- Staff development
- Strategic planning
- Regulatory compliance
- Financial management
- Daily production reports
- Business administration
- Meeting facilitation
- New market research
Timeline
Assistant Director
Avoyelles Parish Libary
05.2024 - Current
Head of Circulation
Avoyelles Parish Library
06.2021 - 05.2024
Center Supervisor/Lead Preschool Teacher
Avoyelles Child Development Services
08.2017 - 05.2020
Customer Service Representative
Paragon Casino Resort
02.2015 - 08.2017
Master of Science - Library And Information Science
Louisiana State University
Bachelor of Arts - English
Louisiana State University of Alexandria
Similar Profiles
Tyra Rae MayeuxTyra Rae Mayeux
D.A.R.E. / SRO / Police Patrol Officer at Avoyelles Parish Sheriff's OfficeD.A.R.E. / SRO / Police Patrol Officer at Avoyelles Parish Sheriff's Office
Caden NormandCaden Normand
911 Emergency Dispatcher at Avoyelles Parish Sheriff's Office911 Emergency Dispatcher at Avoyelles Parish Sheriff's Office
Barbara ColeBarbara Cole
Educator at Avoyelles Parish School BoardEducator at Avoyelles Parish School Board
Danzel LavalaisDanzel Lavalais
Caregiver at A First Name BasisCaregiver at A First Name Basis
JAYDEN DROUINJAYDEN DROUIN
Wait Staff Member at Rocky's Tails and ShellsWait Staff Member at Rocky's Tails and Shells