Caniesha Newell

40hrs per week GS-5

• Medical Records & Scheduling: Manage patient intake, transfers, and discharges using Vista & CPRS. Verifying patients’ diagnosis codes with service connection if eligible. Verifying VA pensions, Means testing and exemptions. Updating patient demographics, scheduling, rescheduling, canceling appointments for several inpatient wards. Scheduling high risk appointments according to wait time and within 7 days of discharge for Mental Health Patients through Vista Scheduling.
• Emergency Room Receptionist: First point of contact, greeting patients and visitors with a warm and professional demeanor. Creating a positive first impression and setting the tone for the patients’ experience. Verifying insurance using ICB. Verifying patient identifiers before applying wristband to patient. Helping escort wheelchair patients to triage. Assisting discharged patients with transportation & other requests. Making sure patients are comfortable while waiting to be seen and checking on their wellbeing and updating them when the wait times are longer than expected. When issues or conflicts arise, I address the situation calmly and professionally to mediate and resolve the issue. If further assistance is needed, I then contact my supervisor. Performing clerical duties including answering phones; screening patient calls and routing to patients with proper access codes. Updating patient records, researching information, scanning documents, and filing patient information. Updating the BMS board with patient
• Medical Assisting: Assist with patient care tasks such as preparing snacks, monitoring visitation, enrichments and mealtimes.
• Maintaining Security/HIPPA: Screening intake of visitors and outside hospital staff and escorting them to the mental health ward. Making sure all visitors are welcomed by patients and have patient’s access code.
• Administrative Tasks: Ordering office supplies for the Mental Health Ward using Microsoft Excel. Inputting service tickets for health equipment using Maximo software; and IT service tickets for computer/phone related issues using YourIT software.
• Managing Communication: Coordinate with healthcare providers daily face to face, by phone; also using Microsoft Teams & Outlook to ensure smooth workflow, timely and effective patient care.
• Adding Value: Assisted with implementing the use of CPRS notifications, resulting in MSAs being notified of all ADT and other orders. Assisted with implementing daily ward sheets to help all staff keep paper track of patient roster, discharges, transfers, and admits to each ward. Both tasks have helped increase administrative efficiency.

40hrs per week

• Front Office: First point of contact, greeting visitors with a warm and professional demeanor. Creating a positive first impression and setting the tone for the patients’ experience.
• Managing Communication: Handling phone calls, emails, and other forms of communication. Answering inquiries, directing calls to the appropriate departments, and convey messages accurately and efficiently. Processing prescription refill requests through phone and fax.
• Scheduling and Appointments: Managing calendars for meetings and appointments, coordinating schedules for over 10 surgeons and ensuring that everyone involved is informed and prepared.
• Administrative Tasks: Filing incoming faxes and outside records for scanning to electronic medical records using EPIC software. Maintaining office supplies.
• Engagement Committee/Peer Support: I managed co-worker conflicts and concerns in the department. Compiling information to resolve issues. Created the department monthly newsletter. Responsible for planning department events and yearly family sponsorships.
• Inventory: Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Insurance: Verified patient insurance coverage and collected required co-payments.
• Back Office: Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Taught patients about medications, procedures, and care plan instructions.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
• Oriented and trained new staff on proper procedures and policies.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.