Caprisha Collins
Opelousas
Summary
Customer service professional with expertise in customer engagement and issue resolution. Demonstrated success in improving satisfaction through strong communication and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Customer Service DS
Arise
Miramar
08.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Instructional Computer Lab Facilitator
St. Landry Parish School Board
Opelousas
09.2010 - Current
- Developed instructional materials to enhance student engagement and understanding.
- Provided support in troubleshooting equipment issues during lab sessions.
- Developed teaching materials such as lesson plans, handouts, worksheets.
- Collaborated with other educators to develop innovative approaches to classroom instruction.
- Created a positive learning environment conducive to student success.
- Supervised student projects and monitored their progress towards completion.
- Evaluated student performance based on criteria established by the school district.
Front Desk Agent
Avalon Hotel Group-Holiday Inn Express
Gonzales
09.2009 - Current
- Welcomed guests with a friendly and professional demeanor.
- Managed guest check-ins and check-outs efficiently.
- Answered phone inquiries regarding reservations and hotel services.
- Coordinated room assignments based on guest preferences.
- Assisted guests with luggage and special requests promptly.
- Maintained cleanliness and organization of the front desk area.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Processed payments and handled billing inquiries accurately.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Computed bills, collected payments and made change for guests.
Education
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZBachelor of Science - Business Administration
University of Arizona Global Campus
Chandler, AZSkills
- Customer relationship management
- Computer troubleshooting
- Teaching material development
- Event coordination
- Reservation management
- Customer engagement
Timeline
Customer Service DS
Arise
08.2025 - Current
Instructional Computer Lab Facilitator
St. Landry Parish School Board
09.2010 - Current
Front Desk Agent
Avalon Hotel Group-Holiday Inn Express
09.2009 - Current
Bachelor of Science - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
University of Arizona Global Campus