CARIDAD CABRERA
SLIDELL
Summary
Motivated and hardworking Patient Account Representative offering over 30 years of healthcare and customer service experience. Skilled in working in the medical field multi-tasking from direct patient care to patient accounts. Fluent in English and Spanish.
Overview
28
28
years of professional experience
Work History
Patient Account Representative
Southern Pain Center, LLC
05.2008 - Current
- Worked with insurance companies to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Utilized computer programs to create invoices, letters and other documents.
- Responded to patient, family and external payer inquiries.
- Researched billing errors and discrepancies to initiate corrective action.
- Established relationships with patients to encourage payment of delinquent accounts.
- Maintained accurate records of patients accounts, payments and payment plans.
- Assisted the nurses with patient care, including recovery room tasks.
Medical Assistant/Billing Specialist
Premier Pain Center Allan Parr, MD
07.2001 - 04.2008
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms and prepared for physician examinations.
- Documented vital signs, patient medical information such as blood pressure and weight for patients in clinic.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant
Gulf Coast Pain Institute
09.1995 - 06.2001
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms and prepared for physician examinations.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure, weight, vital signs and and health history for patients in clinic.
- Scheduled appointments.
- Verified patient insurance coverage and collected required co-payments.
Education
Associate of Arts -
Miami Dade College
Miami, FL05.1989
Skills
- Insurance Billing
- Medical Billing
- Microsoft Office
- Delinquent Account Notification
- Patient Care
- Administrative Support
- Medical Terminology
- Denial Appeals Process
- Electronic and Paper Filing
- Insurance Company Communication
- HIPAA Understanding
- Organizational Skills
Timeline
Patient Account Representative
Southern Pain Center, LLC
05.2008 - Current
Medical Assistant/Billing Specialist
Premier Pain Center Allan Parr, MD
07.2001 - 04.2008
Medical Assistant
Gulf Coast Pain Institute
09.1995 - 06.2001
Associate of Arts -
Miami Dade College
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