Carine Abiranjoh Abam
Baton Rouge
Summary
Strategic operations leader with 7+ years of management and operational oversight experience across international trade, logistics, program operations, and people leadership. Proven ability to lead teams, manage budgets, improve processes, and drive performance in fast-paced, metrics-driven environments. Brings a strong foundation in Lean process optimization, cross-functional collaboration, and workforce development, supported by advanced graduate education in management and public policy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Center Pick Associate
Amazon BTR 1-Sortable FC ARS
01.2026 - Current
- Retrieve items from designated storage locations using handheld scanners or pick-to-light systems.
- Ensure 100% item accuracy by matching products, quantities, and locations to system instructions.
- Verify item condition and report damaged or missing inventory.
- Meet or exceed hourly pick rate and productivity metrics.
- Maintain consistent performance throughout shifts, including peak periods.
- Follow standard work instructions to support operational efficiency.
Program Coordinator – Refugee Services
Catholic Charities of the Diocese of Baton Rouge
09.2023 - 09.2025
- Led complex, multi-stakeholder programs serving highly diverse, multicultural populations, while managing operations, staff coordination, compliance, and performance outcomes in a fast-paced, mission-critical environment.
- Coordinated day-to-day program operations supporting refugee and immigrant populations from diverse cultural, linguistic, and socioeconomic backgrounds, ensuring equitable access to services and positive client outcomes.
- Managed workflows, schedules, and priorities across multiple program functions, balancing competing demands while maintaining service quality and compliance.
- Collaborated closely with HR, finance, case management, community partners, and external agencies to align staffing, resources, and operational support.
- Tracked performance metrics, prepared reports, and analyzed program data to identify gaps, improve service delivery, and inform leadership decision-making.
- Supported staff onboarding, training coordination, and performance monitoring, reinforcing accountability and continuous improvement.
- Demonstrated strong ability to build trust, resolve issues, and communicate effectively across cultures, fostering a respectful and inclusive work environment.
- Adapted quickly to changing priorities, funding requirements, and client needs while maintaining operational stability.
- Ensured compliance with state and federal requirements while meeting service-level expectations.
Imports & Exports Manager
Buropa Group
01.2014 - 01.2016
- Led end-to-end import and export operations for a high-volume commercial organization, overseeing logistics, vendor coordination, compliance, and team performance in a time-sensitive, operationally complex environment.
- Managed daily inbound and outbound operations, ensuring timely movement of goods while meeting quality, safety, and customer delivery standards.
- Led, coached, and evaluated operational staff, setting clear performance expectations and holding team members accountable to productivity and compliance metrics.
- Implemented process improvements that reduced shipment delays, improved documentation accuracy, and optimized customs clearance timelines.
- Oversaw vendor and carrier relationships, negotiating service levels and resolving operational disruptions under tight deadlines.
- Collaborated cross-functionally with finance, procurement, warehouse operations, and compliance teams to align operational goals with business objectives.
- Maintained strict adherence to international trade regulations, internal controls, and audit requirements.
- Used operational data and performance indicators to identify bottlenecks, implement corrective actions, and drive continuous improvement.
- Supported workforce planning by coordinating staffing needs during peak shipment periods.
- Key Impact: Improved operational efficiency, reduced delivery lead times, and strengthened team accountability in a high-pressure logistics environment.
Education
Doctor of Philosophy (Ph.D.) - Public Policy
Southern University and A&M College
Louisiana12.2022
Master of Business Administration (MBA) - Business Administration
Jean Monnet University
Saint-Étienne, France06.2014
Bachelor of Business Administration (BBA) - Business Administration
Université du Québec à Chicoutimi
Canada12.2012
Skills
- Operations & Project Planning
- Process Improvement & Program Evaluation
- Performance Metrics & Data-Driven Decision Making
- Team Leadership, Coaching & Collaboration
- Budgeting, Financial Tracking & Cost Control
- Time Management & Multi-Tasking in Fast-Paced Environments
- Event Coordination, Logistics & Resource Planning
- Reporting, Analysis & Executive Presentations
Certification
- Professional Scrum Master I (PSM I) – Scrum.org | 2021
- SAFe Agilist Certification – Scaled Agile Framework | 2022
- Microsoft Excel: Beginner to Advanced – Udemy | 2018
- Conditional & Lookup Functions
- Pivot Tables & Dashboards
- Data Validation & “What-If” Analysis
- Excel Macros & VBA
LANGUAGES
English – Fluent
French – Fluent
CORE COMPETENCIES
- Fulfillment & Distribution Operations
- Lean Process Improvement & Continuous Improvement
- Performance Metrics & KPI Management
- People Leadership & Manager Development
- Safety, Quality & Customer Experience
- Budget Oversight & Cost Control
- Workforce Planning & Staffing Lifecycle
- Cross-Functional Collaboration (HR, Finance, IT, Safety)
- Change Management & Operational Scaling
OPERATIONAL & LEADERSHIP HIGHLIGHTS
- 7+ years of direct management experience with salaried and operational staff
- Strong background in process improvement, performance measurement, and accountability
- Experience across logistics, distribution, and large operational systems
- Proven ability to build positive employee relations and develop leadership pipelines
- Comfortable working in fast-paced, physically demanding, and high-volume environments
Timeline
Amazon Fulfillment Center Pick Associate
Amazon BTR 1-Sortable FC ARS
01.2026 - Current
Program Coordinator – Refugee Services
Catholic Charities of the Diocese of Baton Rouge
09.2023 - 09.2025
Imports & Exports Manager
Buropa Group
01.2014 - 01.2016
Master of Business Administration (MBA) - Business Administration
Jean Monnet University
Bachelor of Business Administration (BBA) - Business Administration
Université du Québec à Chicoutimi
Doctor of Philosophy (Ph.D.) - Public Policy
Southern University and A&M College