Carl Slaney
Oakdale
Summary
Proven Night Auditor and Hotel Night Manager with a track record of enhancing guest satisfaction and streamlining front desk operations at Shenandoah National Park. Skilled in problem-solving and multitasking, I boosted customer loyalty through exceptional service and meticulous revenue monitoring. My commitment to guest safety and efficiency in issue resolution stands out, driving significant improvements in hotel performance metrics.
Overview
16
16
years of professional experience
Work History
Night Auditor
Shenanodoah National Park
05.2010 - 11.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
Hotel Night Manager
04.2006 - 12.2009
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Reviewed nightly reports on hotel performance metrics, using data-driven insights to inform decision-making processes for future improvements.
- Increased efficiency in handling guest complaints by implementing standardized protocols for logging and resolving issues.
- Managed scheduling and payroll responsibilities for nighttime staff members while adhering to budgetary constraints set by upper management.
- Boosted customer loyalty by providing exceptional service, resulting in a consistent increase in return guests.
- Handled emergency situations with professionalism, maintaining guest safety as the top priority.
- Provided support for large-scale events held at the hotel venue, coordinating logistics with event planners and caterers when needed during overnight hours.
- Implemented successful strategies to increase customer satisfaction.
- Fostered safe lodging environment with reliable and effective security services.
Education
High School Diploma -
Oakdale High School
Oakdale Louisiana 05-1985
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- End-of-day processes
- Resolving issues
- Reservations
- Guest services
- Guest relations
- Account balancing
- Office supervision
- Customer service
- Night audit procedures
- Posting charges
- Credit and cash payments
- Charge posting
- Auditing techniques
Accomplishments
- Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
- Compiled a weekly list of resort activities and provided it to guests at check-in which resulted in a [Number]% decrease in front desk calls.
Languages
English
Full Professional
Interests
- Horseback Riding
- Cooking
- I enjoy helping others and giving back to the community
- Backpacking and Hiking
- Dancing
- I have a passion for photography and editing photos
- Wine Tasting
- Watching Movies and TV Shows
- Camping
- Photography
Timeline
Night Auditor
Shenanodoah National Park
05.2010 - 11.2021
Hotel Night Manager
04.2006 - 12.2009
High School Diploma -
Oakdale High School
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