Carla Monique Laster
Denham Springs
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Financial Assistant Associate II
Fidelity Bank
Hammond
02.2023 - Current
- Outlined budget plans and establish methods for documenting expenses.
- Managed expense reimbursement process by verifying employee requests against company policy guidelines.
- Assisted in the management of inventory by tracking and reporting stock levels.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Received and counted daily inventories of cash, drafts and checks.
- Reported daily averages and shortages to operations department.
- Maintained accurate records of all incoming and outgoing transactions.
- Prepared official checks for customer and internal bank needs.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
Head Vault Teller
Resource Bank
Mandeville
07.2020 - 02.2023
- Identified suspicious activity during daily Vault operations and reported it immediately to management.
- Prepared official checks for customer and internal bank needs.
- Performed special services for customers, ordering bank cards and checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Maintained communication with other departments regarding Vault matters.
- Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
- Ordered currency from Federal Reserve Bank as needed.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Loaded and unloaded wagons, flatbed carts and buggies carrying heavy coin bags and boxes.
- Monitored cash balances in the vault and reconciled discrepancies with bank records.
- Handled many customers daily and processed transactions, deposits, and withdrawals.
Assistant Manager
Speedy Cash
01.2017 - 08.2020
- Processed Payday loans, money orders, and wire transfers
- Greeting customers as soon as they walk through the door with a smile
- Answering phones while helping customers with payments and due date changes
- Assisting Customers with online accounts and loans over phone
- Assisting Customer Service Advocates at my store with concerns and issues that may happen through the day
- Produced thorough, accurate and timely reports of project activities.
Vault Teller/Member Service Representative
Louisiana Federal Credit Union
01.2012 - 01.2017
- Processed daily reports, balanced vault, prepared bank shipments to the Federal Reserve
- Balanced all checks and ran them through the check encoder
- Processed Loan applications for members and opened new accounts like Savings and Checking
- Answered phones and transfer the members to the right departments
- Open and closed the Branch and making sure the branch is safe for employees to enter and leave the building
- Greeted every member that walked in with a warm smile and making sure to build a strong healthy relationship with each and every member that walked in to the credit union
Teller
Members Credit Union
Traverse City
01.2006 - 01.2012
- Handling a drawer, selling cashier checks, money orders, and travelers checks
- Able to multi-task and be a great team player and listener
- The knowledge in opening new accounts and processing loan documents
- Solving members concerns and complaints in a timely manner
- Maintain paper work like ACH stop payments, check holds, and check stop payments
Education
High School Diploma - General Studies
Traverse City Christian School
Traverse City, MI01.1997
Skills
- Product and service sales
- Customer rapport
- Customer service
- Money handling
- Team leadership
Timeline
Financial Assistant Associate II
Fidelity Bank
02.2023 - Current
Head Vault Teller
Resource Bank
07.2020 - 02.2023
Assistant Manager
Speedy Cash
01.2017 - 08.2020
Vault Teller/Member Service Representative
Louisiana Federal Credit Union
01.2012 - 01.2017
Teller
Members Credit Union
01.2006 - 01.2012
High School Diploma - General Studies
Traverse City Christian School