Carla Lee
LaPlace
Summary
Dynamic Project Manager and Operations Leader with 15+ years of experience driving organizational efficiency, leading cross-functional teams, and delivering complex initiatives. Skilled in go-to-market strategy, readiness planning, and risk mitigation with a proven ability to streamline processes and enhance frontline execution. Recognized for fostering collaboration, mentoring peers, and building trusted partnerships across business units. Adept at balancing strategic vision with hands-on execution to achieve measurable results and support long-term business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Cox Communications
03.2025 - Current
- Lead readiness strategies for major product and promotion launches
- Coordinate across Sales & Service GTM workstreams to ensure alignment and risk awareness.
- Provide regular updates to leadership, positioning as point-of-contact for mobile promotions and escalations.
- Conduct end-to-end testing and validation to ensure frontline ease of use and risk mitigation.
- Develop contingency plans and frontline communications to address launch issues quickly.
- Foster collaboration by engaging peers, and Mobile Support teams to gather feedback and improve future launches.
- Host weekly calls and GTM updates to maintain transparency and team alignment.
- Mentor peers and facilitate knowledge-sharing groups to accelerate problem-solving and build team capability.
Sales and Operations Manager
Cox Communications
06.2022 - 03.2025
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and ensured compliance with company policies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery.
- Partnered with sales management to inspect sales process quality and identify improvement opportunities.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Collaborated with cross-functional teams to implement process improvements and optimize service delivery.
- Analyzed operational data to identify trends and recommend actionable solutions for performance enhancement.
- Oversaw inventory management processes, ensuring timely replenishment and accuracy in stock levels.
- Led initiatives to improve customer satisfaction through effective issue resolution strategies and communication protocols.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collected, arranged, and input information into database system.
Bilingual Lead Sales Consultant
Cox Communications
01.2018 - 06.2022
- Built strong customer relationships and delivered knowledgeable, friendly support.
- Supported sales operations by monitoring performance and implementing process improvements.
- Trained and mentored new employees to strengthen team performance.
- Monitored industry trends, staying informed about new developments in retail pricing strategies and technologies.
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Mentored junior sales consultants, fostering skill development and promoting a high-performance culture.
- Spearheaded efforts to resolve customer disputes promptly, maintaining high levels of client satisfaction despite challenges encountered during transactions.
- Delivered exceptional customer service, leading to increased repeat business and referrals.
- Increased sales revenue by building strong relationships with clients and providing customized solutions.
Bilingual Sales Representative
Sprint
01.2016 - 01.2018
- Delivered exceptional customer service and consistently met sales goals.
- Promoted long-term business growth through relationship building and community engagement.
- Developed and maintained relationships with diverse clientele to enhance customer loyalty.
- Facilitated bilingual communication between customers and service teams, ensuring clear understanding of products.
Operations Manager
Raising Cane’s Restaurants
05.2011 - 01.2016
- Directed daily operations, supervised staff, and optimized internal policies.
- Managed hiring, onboarding, and training of new employees.
- Analyzed performance metrics and implemented strategies to improve efficiency and culture.
- Streamlined daily operations to enhance efficiency and service quality across multiple restaurant locations.
- Developed and implemented training programs to elevate team performance and operational standards.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste through effective forecasting.
- Analyzed operational metrics to identify opportunities for process improvements and cost reductions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Science - Paralegal
ITT Tech St. Rose
06.2012
Skills
- Project management
- Market entry strategy
- Operational readiness and implementation
- Risk evaluation and management
- Effective stakeholder engagement
- Collaborative project engagement
- Process Improvement & Operational Efficiency
- Change Management
- Contingency Planning
- Testing & Validation (E2E, UAT)
- Timeline & Milestone Tracking
- Team Leadership & Mentorship
- Performance Monitoring & Evaluation
- Business Planning & Sales Enablement
Certification
- Business Office Technology Certification
- Court Interpreters of Louisiana – Spanish
- Certified Change management based on Prosci Methodology
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
Cox Communications
03.2025 - Current
Sales and Operations Manager
Cox Communications
06.2022 - 03.2025
Bilingual Lead Sales Consultant
Cox Communications
01.2018 - 06.2022
Bilingual Sales Representative
Sprint
01.2016 - 01.2018
Operations Manager
Raising Cane’s Restaurants
05.2011 - 01.2016
Associate of Science - Paralegal
ITT Tech St. Rose