Carlee Toups
Abbeville
Summary
Customer-focused Receptionist skilled in delivering exceptional service and maintaining accurate records to enhance client satisfaction. Strong communicator with a proactive approach to problem-solving and adaptability in fast-paced environments. Committed to contributing to team success and supporting organizational objectives.
Overview
2
2
years of professional experience
Work History
Receptionist
Quick Stamp & Sign
Lafayette
10.2025 - Current
- Greeted and assisted customers in a friendly and professional manner.
- Managed incoming calls and directed them to appropriate personnel.
- Updated and recorded customer information, ensuring accuracy for efficient account management.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled customer inquiries and complaints, delivering timely solutions to ensure satisfaction.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Dispatcher
Kaplan Police Department
Kaplan
11.2024 - 03.2025
- Monitored radio communications for emergency calls and dispatch requests.
- Coordinated response efforts with police units and emergency services personnel.
- Assisted officers by providing real-time information and updates during operations.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Identified locations and needs of callers to accurately send assistance.
- Received and dispatched calls for emergency services.
- Collaborated with team members to improve communication efficiency during high-pressure situations.
- Maintained accurate records of incidents and dispatch activities to ensure operational transparency and efficiency.
- Tracked vehicles using GPS technology, providing real-time status updates to enhance operational coordination.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained logs of all incoming calls and assigned tasks.
- Compiled daily reports on response times and call volumes to inform management decisions and improve service delivery.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Advised personnel about accidents, weather conditions or other hazards.
- Received and documented work orders from various departments.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Scheduled loads according to priority and available equipment.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Verified driver credentials prior to assigning them a route or task.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Verified driver credentials prior to assigning them a route or task.
Education
GED -
SLCC
Lafayette, LA06-2024
Skills
- Reception desk management
- Telephone skills
- Appointment scheduling
- Greeting and seating clients
- Customer service
- Customer/Client relations
- Clerical support
- Multi-line telephone systems
- Incident reporting
- Multi-tasking under pressure
- Time management
- Adaptability in crises
- Attention to detail
- Information protection
- Basic accounting
- Communication efficiency
- Service-oriented mindset
- Multitasking and prioritization
- Multi-line telephone systems
Timeline
Receptionist
Quick Stamp & Sign
10.2025 - Current
Dispatcher
Kaplan Police Department
11.2024 - 03.2025
GED -
SLCC