Carley Smith
Eros
Summary
Dynamic manager with a proven track record at The Dawghouse Coney Island, excelling in team leadership and customer service. Enhanced operational efficiency and staff performance through effective training and scheduling. Committed to fostering a positive atmosphere, ensuring exceptional service, and implementing feedback-driven improvements. Strong documentation skills complemented by decisive decision-making abilities.
Overview
11
11
years of professional experience
Work History
Manager
The Dawghouse Coney Island
04.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Telemetry Monitor Technician
St Francis Medical Center
11.2021 - 03.2022
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
Certified Nursing Assistant
Hardtner Medical Center
06.2014 - 08.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Certified Administrative Medical Assistant -
Unitech Training Academy
West Monroe, LACertified Nursing Assistant -
Louisiana Delta Community College
Monroe, LACertified Medical Billing & Coding -
Unitech Training Academy
West Monroe, LASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Staff training and development
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
Timeline
Manager
The Dawghouse Coney Island
04.2024 - Current
Telemetry Monitor Technician
St Francis Medical Center
11.2021 - 03.2022
Certified Nursing Assistant
Hardtner Medical Center
06.2014 - 08.2015
Certified Administrative Medical Assistant -
Unitech Training Academy
Certified Nursing Assistant -
Louisiana Delta Community College
Certified Medical Billing & Coding -
Unitech Training Academy
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