Carlos Cooper
Ponchatoula
Summary
Dynamic educator with a proven track record at St. Helena College and Career Academy, excelling in classroom management and relationship building. Enhanced student engagement through innovative lesson planning and interactive methods, fostering a supportive learning environment. Recognized for critical thinking skills that improved communication with parents and boosted student success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Teacher
St. Helena College and Career Academy
08.2025 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Head Custodian
Tangipahoa Parish School System
08.2024 - 07.2025
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Truck Driver
Jordan Carriers
10.2023 - 02.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Waiver Coordinator
Hammond Strawberry Fields, INC
11.2012 - 05.2020
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Mentored and coached staff to improve performance and interactions with residents.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
Customer Service Representative
Walmart
08.2006 - 04.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business
University Of Phoenix
Phoenix, AZ04-2010
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
Certification
CDL-A License
Timeline
Teacher
St. Helena College and Career Academy
08.2025 - Current
Head Custodian
Tangipahoa Parish School System
08.2024 - 07.2025
Truck Driver
Jordan Carriers
10.2023 - 02.2024
Waiver Coordinator
Hammond Strawberry Fields, INC
11.2012 - 05.2020
Customer Service Representative
Walmart
08.2006 - 04.2010
Business
University Of Phoenix
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