Carlos GOMEZ

Lead Ramp Agent

United Airlines

09.2000 - 02.2024

Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
Boosted team morale by fostering a positive work environment and providing clear communication channels.
Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
Reduced workplace injuries by conducting regular safety meetings and promoting adherence to company policies.
Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
Coordinated efforts between maintenance teams, crew members, and airport staff for seamless daily operations.
Implemented process improvements that reduced lead time for baggage delivery to passengers upon arrival at their destination.
Conducted employee evaluations, providing constructive feedback that led to enhanced job performance among team members.
Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Coordinated ground crew activities to complete objectives on schedule.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.