Carmen R. Snell
Bossier City
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Known for increasing productivity and relieving workload of managerial staff. Ability to work remotely or on site. To enhance my professional skills in a dynamic and stable workplace. Looking to begin a job that will allow me to grow and gain more experience in the clerical.
Overview
12
12
years of professional experience
Work History
Customer service representative
General dynamics information technology
09.2022 - 11.2024
- As a Help Desk Technician II supporting the Department of Defense, i was trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions
- With this position i diagnosed, resolved application issues, provided an appropriate solution, and provided timely resolution of incidents, or escalation on behalf of the customer to ensure their satisfaction
Distribution Associate
United States Postal Service
01.2020 - 12.2022
- Provide administrative and business support to executive team and other members of the executive management team
- Makes one or more sortation's of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme
- Perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
Delivery Driver
The Arc Caddo- Bossier
01.2017 - 12.2020
- Supervised the residents in order to maintain flow and stability throughout the shelter
- Organized calendars to ensure each resident had a steady schedule to ensure such as when they eat, when they take their medicine, when their next doctor's appointment, etc
- Improved office efficiency by implementing filing system and introducing additional time-saving measures
- Enhanced communication between executive team and staff, fostering a sense of teamwork and collaboration
Customer Service Representative/Sales
Teleperformance: AT&T
01.2017 - 12.2018
- Identified hesitations and overcome objections
- Handled and carefully responded to all customer inquiries by building excellent rapport & confidence, identifying customer needs, and taking strategic action in a timely manner
- Provided excellent customer service through active listening on every interaction
- Troubleshooted and resolve issues using desktop applications
- Work with confidential customer information and treat with sensitivity
- Aimed to resolve issues on the first call by being proactive and demonstrate advanced product knowledge
Customer Service Representative/ Sales
Holiday Lanes
01.2013 - 12.2015
- Assisted customers in finding or selecting items and providing recommendations which generated a total of $4k in additional revenue
- Stocked, replenished, and organized inventory with accuracy and efficiency, completing 10% faster than the average associates
- Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Provided outstanding customer service, receiving 96% in customer service feedback surveys
Education
Human Services
Southern University Shreveport
Shreveport, Louisiana01.2016
High School -
Airline High School
Bossier City, Louisiana05.2013
Skills
- Die-Cut Machine
- Laminating Machine
- Microsoft Office 2010
- Word
- Publisher
- PowerPoint
- Excel
- Creating Bulletin Boards
- Creating A Lesson Plan
- Team Leader
- Working Well with Others
- Scheduling
- Attention To Detail
- Administrative Experience
- Travel Arrangements
- Secretarial Experience
- Communication skills
- Data entry
Community Service
- Volunteer Red River Revel Children Hands-On Area
- Volunteer Green Oaks 40th Anniversary Carnival
- Volunteer Field Day, Warner Park
- Donated Clothes and Can Food to the neighborhood with True Vine Full Gospel Baptist Church
- Volunteer Field Day, Pine Grove
- Volunteer for Black Excellent
Timeline
Customer service representative
General dynamics information technology
09.2022 - 11.2024
Distribution Associate
United States Postal Service
01.2020 - 12.2022
Delivery Driver
The Arc Caddo- Bossier
01.2017 - 12.2020
Customer Service Representative/Sales
Teleperformance: AT&T
01.2017 - 12.2018
Customer Service Representative/ Sales
Holiday Lanes
01.2013 - 12.2015
Human Services
Southern University Shreveport
High School -
Airline High School