Carole J. Moore
Baton Rouge,LA
Summary
CAREER SUMMARY I am an administrative professional with more than 25 years of experience with customer service and over 15 years of administrative, human resources and bookkeeping experience. I am passionate about supporting my fellow employees and making the work environment one of cooperation and success.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator/Administrative Manager
Baton Rouge Little Theatre dba Theatre Baton Rouge
04.2013 - 10.2023
- Manage the day to day operations of the theatre and the box office
- Manage all accounts payable for the theatre, including entering bills in to QuickBooks, filing, and payment of bills
- Submitting the State Audit Report of Annual funds to the State Auditor
- Maintaining and keeping current Secretary of State information for theatre
- Responsible as one of two signatures on checking account
- Reconcile and pay Credit Card Expense Reports
- Maintain all cash banks in the theatre making certain to maintain balances
- Reconcile and enter daily reports into Quickbooks
- Process payroll and maintain employee files
- Update and keep current all licenses, insurances, and government reports
- Enter all season shows and prices into AudienceView ticketing system
- Assist with patron problems and questions
- Apply for all tax exempt permissions from City and State
- Reconcile end of month reports - -making certain to enter all date and check to make certain all information is correct and balances
- Daily reconciliation with bank balance and outgoing payments
Foundation Project Coordinator
Louisiana Academy of Family Physicians
07.2012 - 04.2013
- Coordinated with web-designer in creating CONNECT|2014 website
- Planned and managed the arrangements of all presentations and functions to market website to its target audience
- Traveled statewide hosting, creating and giving presentations on website
- Maintain the day-to-day office functions of the office, such as inventory etc.
Assistant General Manager
Baton Rouge Courtyard, Olshan Hotels Mng
12.2010 - 06.2012
- Assist the general manger in the everyday operations of the hotel, up to but not limited to, handling customer issues, counseling employees during troubled periods, helping managers maintain their departments and helping where needed in the hotel
- Help manage the Bistro, including ordering food, managing staff, and maintaining food costs
- Manage the Human Resources aspect of the hotel, including payroll, orientation, and filing
- Acting General Manager from May 22-August 22 during this time showing significant improvement in guest satisfaction scores
- Plan employee events such as the employee picnic, employee appreciation week and the employee Christmas party
Sales Manager
Baton Rouge Residence Inn, Olshan Hotels Mng
01.2009 - 01.2010
- Increases meeting room sales by double for 2010 compared to 2009
- Achieved agreement with Celtic Studios to be their premier hotel for the next three years
- Booked groups and went on sales calls while maintaining sales files and marketing collateral
- Responsible for meeting planning and events scheduling
Front Office Supervisor
Baton Rouge Residence Inn, Olshan Hotels Mng
01.2007 - 01.2009
- Managed the front desk staff of the hotel, including hiring new agents when needed, terminations, maintaining discipline, creating schedules and training new front desk agents on the computer system
- Maintained monthly budget allotted for front desk items and necessities and ordered office items as needed for the hotel
- Handled guest issues as they arose, including contacting through e-mail or by phone hotel guests to maintain customer loyalty to the hotel and the Marriott brand
- Ensures the smooth, seamless running of the front desk at all times
- Investigated any anomalies in accounting issues that occurred at the front desk and corrected or explained as necessary
Education
University of Southwestern
Lafayette, Louisiana, LA1998
Skills
- Proficient in the following software systems: FOSSE, ADP, Microsoft Word, Excel, Microsoft Powerpoint, Micros, AudienceView, ENTA, Vendini and several payroll programs
- Graduated Marriott Sales Edge Training and Great Food Safe Food Certification
- Excellent communications skills, strong work ethic, ability to learn tasks quickly
- Very detail oriented
- Strong guest/patron relations; able to get along with guests and employees
- Dependable with strong organizational skills
- Over 25 years of customer service experience
- Experience in Staff Support/Supervision, Coaching/Training and Troubleshooting
- Strong phone skills, with emphasis on phone etiquette and communication with patron/customer
Additional Information
- Letters of recommendation available upon request.
Reading, props design, costume design, directing, stage managing, and acting.
Along with my regular work I have worked in the theatre to produce shows for several theatres.
Timeline
Administrative Coordinator/Administrative Manager
Baton Rouge Little Theatre dba Theatre Baton Rouge
04.2013 - 10.2023
Foundation Project Coordinator
Louisiana Academy of Family Physicians
07.2012 - 04.2013
Assistant General Manager
Baton Rouge Courtyard, Olshan Hotels Mng
12.2010 - 06.2012
Sales Manager
Baton Rouge Residence Inn, Olshan Hotels Mng
01.2009 - 01.2010
Front Office Supervisor
Baton Rouge Residence Inn, Olshan Hotels Mng
01.2007 - 01.2009
University of Southwestern
Similar Profiles
Braylon WelchBraylon Welch
Maintenance Crew Member at City Of Baton Rouge And East Baton Rouge Parish, LouisianaMaintenance Crew Member at City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Crystal WilcoxCrystal Wilcox
Administrative Specialist II at City of Baton Rouge/Parish of East Baton Rouge/Department of Public WorksAdministrative Specialist II at City of Baton Rouge/Parish of East Baton Rouge/Department of Public Works
Brandi RenfroBrandi Renfro
Paramedic at City Of Baton Rouge And East Baton Rouge Parish, LouisianaParamedic at City Of Baton Rouge And East Baton Rouge Parish, Louisiana
Reese SantinyReese Santiny
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A
Mycah LangeMycah Lange
Aquatic Instructor at Kayne's Instructional Swim SchoolAquatic Instructor at Kayne's Instructional Swim School