Caroline Amanda Winborne
Denham Springs
Summary
Versatile administrative professional with a strong background in customer service and office management. Experienced in effectively handling multi-line phone systems, scheduling, and maintaining accurate records. Skilled in fostering positive relationships with customers and staff to ensure smooth office operations and high levels of satisfaction.
Overview
9
9
years of professional experience
Work History
Receptionist
Natchez Pathology Lab
Natchez
12.2020 - 03.2024
- Greeted patients and visitors while providing professional and compassionate customer service.
- Managed front desk operations and maintained patient flow.
- Answered and routed incoming phone calls efficiently.
- Scheduled appointments and assisted patients with paperwork and general inquiries.
- Maintained accurate patient records while handling confidential information.
- Coordinated communication between patients, providers, and staff members.
- Performed administrative and clerical duties to support daily office operations.
Customer Service Representative
Bridal Boutique
Baton Rouge
02.2020 - 11.2020
- Assisted customers with product selections and provided detailed information regarding merchandise and care instructions.
- Scheduled bridal consultation appointments and managed customer interactions.
- Processed payments using cash, credit cards, and checks.
- Received, inspected, and organized incoming inventory shipments.
- Maintained store presentation and replenished merchandise.
- Delivered exceptional customer service in a fast-paced retail environment.
Rental Property Manager
Denham Property Management
09.2015 - 01.2020
- Managed rental properties by advertising vacancies, showing units, and securing qualified tenants.
- Negotiated lease agreements, securing timely collection of rent and security deposits.
- Maintained positive tenant relationships and resolved tenant concerns promptly.
- Coordinated property maintenance, ensuring compliance with occupancy policies and tenant satisfaction.
- Prepared reports by analyzing and summarizing property data, providing insights for management decisions.
- Managed office administrative duties, including data entry, filing, faxing, and phone communications.
- Processed bills and maintained accurate records.
Education
High School Diploma -
Trinity Episcopal
Natchez, MSCollege Coursework -
University of Louisiana at Monroe
Monroe, LASkills
- Front desk operations
- Customer service and support
- Patient support
- Administrative scheduling
- Multi-line phone systems
- Office management
- Data management
- Microsoft Office proficiency
- Time management and organization
- Problem solving strategies
- Professional communication
Timeline
Receptionist
Natchez Pathology Lab
12.2020 - 03.2024
Customer Service Representative
Bridal Boutique
02.2020 - 11.2020
Rental Property Manager
Denham Property Management
09.2015 - 01.2020
High School Diploma -
Trinity Episcopal
College Coursework -
University of Louisiana at Monroe