Caroline Henning
6632 Harper Lane
Summary
At Kevin Goldman's North Louisiana Orthopedic Sports And Medicine, I enhanced business growth through strong client relationships and exceptional customer service, leading to increased referrals. Skilled in organization and strategic planning, I streamlined front desk operations, significantly reducing wait times and boosting client satisfaction. My expertise in data entry and client relations further contributed to our success.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
2
2
years of professional experience
Work History
North Louisiana Orthopedic Sports And Medicine
Kevin Goldman
03.2023 - Current
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Increased client retention by providing exceptional customer service and personalized workout plans.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
West Monroe High School
05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- File management
- Schedule management
- Typing speed
- Documentation and reporting
- Strategic planning
Accomplishments
I'm currently in an online program at Penn Foster. I was not planning on going to any school after my high school graduation. I didn't know what I wanted to be. I recently gained interest in Dental Assisting. I am very excited to complete my Dental Assistany Program at Penn Foster. I think figuring out what you want to do in life and taking that step is the greatest accomplishment.
Languages
German
Limited Working
Interests
- Photography
- Train Travel
- Fashion
- Video Game Design
- Animal Welfare Advocacy
- Road Trips
- Regularly practice mindfulness and meditation for overall wellness
- Creative Writing
- Baking
- Cake Decorating
- I like working with my hands and fixing things
- Volunteering
- I enjoy helping others and giving back to the community
- Surfing
- Camping
- Drawing and Painting
Timeline
North Louisiana Orthopedic Sports And Medicine
Kevin Goldman
03.2023 - Current
High School Diploma -
West Monroe High School
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