Carolyn Soileau
Denham Springs
Summary
Dedicated Customer Service Representative with 21 years of experience. Expert in problem-solving and team leadership, consistently enhancing customer satisfaction and training new staff to uphold service standards.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Baker Printing
Baker, LA
03.2005 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Managed order processing and fulfillment, ensuring timely delivery of products.
- Trained new team members on customer service protocols and systems.
- Developed and implemented strategies to improve response times for customer support requests.
Security Supervisor
Allied Universal Security Services
Baton Rouge, LA
02.1995 - Current
- Supervised security personnel, ensuring adherence to protocols and policies.
- Conducted regular site inspections to identify potential safety hazards.
- Developed and implemented security training programs for staff.
- Collaborated with law enforcement agencies during emergency situations.
Education
No Degree - Physical Education And Coaching
LSUE
EuniceSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Customer Service Representative
Baker Printing
03.2005 - Current
Security Supervisor
Allied Universal Security Services
02.1995 - Current
No Degree - Physical Education And Coaching
LSUE