Casandra Thomas
Monroe
Summary
Dynamic professional with a proven track record at Therapeutic Approaches, enhancing client well-being and improving community integration. Expert in medication monitoring and embodying multicultural sensitivity. Achieved significant reductions in denied claims through meticulous audits and training at Medical Mall. Demonstrates exceptional problem-solving and interpersonal skills, ensuring high levels of customer satisfaction and loyalty.
Professional support worker prepared for this role with experience in delivering compassionate care and assistance. Strong focus on team collaboration and achieving results through adaptive and reliable support. Skilled in personal care, communication, and problem-solving, with caring and empathetic approach that employers value.
Overview
11
11
years of professional experience
Work History
DSW Worker
Therapeutic Approaches
10.2021 - Current
- Encouraged positive coping mechanisms amongst clients during challenging times by offering emotional support and guidance on problem-solving strategies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing physical, mental, and emotional needs.
- Improved client well-being by implementing individualized support plans and providing daily assistance.
- Enhanced community integration for clients through participation in social activities and outings.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Assisted with medication administration under the supervision of registered nurses or physicians to maintain optimal client health outcomes.
Customer Service Representative
Alorcia
03.2017 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Billing and Collections Specialist
Medical Mall
03.2014 - 03.2017
- Conducted regular audits of billed services to identify errors or discrepancies before submission, minimizing rejected claims due to inaccuracies.
- Contributed significantly towards reducing the number of denied claims by identifying potential issues upfront during the initial review phase of the process.
- Trained new employees on medical billing software, policies, and procedures, ensuring accuracy in claims submission from day one.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.
- Improved cash flow through timely follow-up on outstanding accounts, negotiating payment plans, and collecting overdue payments.
- Collaborated with team members to identify trends in unpaid claims and develop strategies for resolution.
Education
High School Diploma -
Wossman High School
Monroe, LA05-1992
Skills
- Multicultural sensitivity
- Activities of daily living assistance
- Daily living activities
- Medication monitoring
- Professional boundaries
Timeline
DSW Worker
Therapeutic Approaches
10.2021 - Current
Customer Service Representative
Alorcia
03.2017 - 10.2021
Medical Billing and Collections Specialist
Medical Mall
03.2014 - 03.2017
High School Diploma -
Wossman High School
Similar Profiles
Daisy MoralesDaisy Morales
Behavioral Health Technician at Positive Approaches, Inc.Behavioral Health Technician at Positive Approaches, Inc.
Damilola Ruth OlajireDamilola Ruth Olajire
Business analyst at smart ApproachesBusiness analyst at smart Approaches
Sahil MohapeSahil Mohape
Intern at redical and emerging approaches for development foundation (READ)Intern at redical and emerging approaches for development foundation (READ)