Results-driven Branch Manager with a focus on project management, team leadership, and operational efficiency. Proven ability to streamline processes, enhance communication, and drive profitability.
Overview
13
13
years of professional experience
Work History
Branch Manager
SGS North America - Natural Resources
10.2021 - 03.2026
Managed 2.5 million dollar annual oil, gas, and chemical inspection company.
Met deadlines by proactively managing individual and team tasks and streamlining all operation and safety processes.
Interviewed and hired talented individuals with top-level strengths. Developed inexperienced staff through structured mentoring into effective team members.
Evaluated and negotiated contracts to procure favorable financial terms.
Analyzed business processes to identify cost savings and operational efficiencies.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Consulted with clients to boost revenue growth and quality services provided. Maintained friendly and professional client and terminal interactions.
Partnered with quality and operational integrity business units to execute annual audits. Resolve operational incidents when needed.
Collaborated with clients to report all KPI tracking.
Operations Manager
SGS North America - Natural Resources
09.2020 - 10.2021
Established positive and effective communication among site staff and organization leadership, reducing miscommunications, and missed deadlines.
Increased profit by streamlining operations.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Directed initiatives to improve work environment, company culture or overall business strategy.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring and training of team members.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Operations Coordinator
SGS North America - Natural Resources
02.2016 - 09.2020
Oversaw day-to-day operations of marine movements across several terminal locations.
Guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.
Collaborated with management to evaluate needs and optimize operational plans.
Minimized financial inconsistencies while assessing client contracts based on volume of work provided.
Provided direction to internal and external teams in order to achieve client targets based on nominations.
Completed all task provided by clients based on nomination and standard operating procedures.
Operations Dispatcher
SGS North America - Natural Resources
09.2015 - 02.2016
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing, and tracking of all job samples.
Communicated with drivers and personnel to coordinate timely services for all clients.
Senior Petroleum Inspector
SGS North America - Natural Resources
10.2012 - 06.2015
Operated and maintained inspection survey and testing equipment for marina custody movements.
Followed safety protocols while handling hazardous materials.
Trained other workers in inspection and testing procedures.
Sampled products to verify compliance with standards.
Followed standard operating procedures for all inspections.
Monitored product quality at all stages of production process.
Developed strong organizational and communication skills through team collaborations.