Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Brossie

Shreveport

Summary

Dynamic case manager with a proven track record at Volunteers Of America, excelling in client advocacy and problem-solving. Expert in case documentation and referral coordination, I empower clients through informed decision-making and tailored care plans, enhancing their quality of life while ensuring compliance and confidentiality. Committed to fostering community connections and support.

Overview

18
18
years of professional experience

Work History

Case Manager

Volunteers Of America
10.2007 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Logistics

Volunteers Of America
10.2007 - Current


  • Facilitated effective communication channels between various departments including sales, logistics, warehousing teams.
  • Handled shipping logistics for large mailings to recipients.

Adult Care Provider

Volunteers Of America
10.2007 - Current
  • Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
  • Improved patients'' quality of life with personalized care plans addressing physical, mental, and emotional needs.
  • Maintained accurate records of patient information including medical history, treatment plans, progress notes, and relevant documentation of incidents or concerns.
  • Adapted care strategies to accommodate changing health conditions or preferences, remaining flexible while maintaining a consistent level of quality care.
  • Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible.
  • Reduced caregiver stress for families by offering reliable support and assistance with daily activities.
  • Facilitated social interactions for patients, organizing group activities and outings to promote connection and community involvement.
  • Ensured safety and comfort, performing routine checks on patients throughout the day.

Education

High School Diploma -

Huntington High School
Shreveport, LA

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Community resources
  • Records management
  • Referral coordination
  • Documentation and reporting

Timeline

Case Manager

Volunteers Of America
10.2007 - Current

Logistics

Volunteers Of America
10.2007 - Current

Adult Care Provider

Volunteers Of America
10.2007 - Current

High School Diploma -

Huntington High School

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Cassandra Brossie